Solgari and Encore Business Solutions announce strategic partnership

Solgari and Encore Business Solutions (Encore) are delighted with the launch of a new strategic partnership. This move will enable both Solgari and Encore to provide new and additional value-add offerings to their customer bases. This collaboration will leverage their respective technology solutions, services, and competencies to build further value to customers within the Microsoft Dynamics 365 and Power Platform arena.

Commenting on the partnership, Ziad Paracha, Partner & Alliances Manager at Encore Business Solutions said, “The Encore – Solgari partner relationship is a perfect example of successfully collaborating together to bring more value to the table and empower our customers.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Serious Partnerships deserve serious attention, active participation as well as 100% dedication to customer success and customer experiences. We’ve found an excellent match with Encore Business Solutions (Encore) and look forward to demonstrating our combined excellence to mutual customers.”

– ENDS – –

 

Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

Natalie Armstrong – VP, Marketing, Encore Business Solutions

natalie.armstrong@encorebusiness.com

 

About Encore Business Solutions

Encore has been driving efficiency and sustainable success for businesses across North America since 1990. Our customers are treated to an exceptional experience that includes award-winning solutions and strategic services. More than 100 experienced business and technology professionals implement, train, support, and advise customers on the whole range of Microsoft Dynamics 365 and Power Platform solutions.

Adding to the value Encore provides customers is enhanced expertise in custom software development, migrations and integrations, business process improvements, change management and a diverse range of industries.

To learn more about Encore services and solutions, visit www.encorebusiness.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

 

Solgari appoints Nabeel Ahmed as L3 Technical Support Manager for APAC/ANZ

Solgari welcomes Nabeel Ahmed to the business as L3 Technical Support Manager for the APAC and ANZ regions. Nabeel will be responsible for resolving customer issues, working in collaboration with our L1 and L2 Technical Support teams to ensure the highest levels of customer satisfaction and experience with our solution.

Nabeel joins with over 10 years of experience working within the Information and Systems Administration industry with a predominant focus on enhancing customer success. Nabeel has a proven track record in Technical Support roles, working for technology companies such as Hyland and Xcellerate IT in Australia. His hard work has been recognised by his industry peers and colleagues, with multiple awards attained for providing excellent support to partners and customers across the APAC region.

Commenting on his appointment, Nabeel said; “I am thrilled to be joining Solgari and helping to build strong relationships and support throughout the APAC and ANZ regions in this exciting phase of growth. Solgari is now the gold standard for All-Channel Communications Solution across multiple platforms – a true business leader who offers top quality support to all its customers and partners.”

Solgari CEO, John Colgan stated; “We are pleased to announce that Nabeel will be joining the team and taking on this key role within our customer support hierarchy in the APAC region. This is another demonstration of our commitment and focus to provide our customers and partners with first-class service around the globe”

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts

Vincent Kelly, Head of Marketing

vincent.kelly@solgari.com

 

Nabeel Ahmed – L3 Technical Support Manager, APAC/ANZ

nabeel.ahmed@solgari.com

Solgari Automated Phone & SMS Survey Solution for Dynamics 365 Customer Voice available on Microsoft AppSource

Dublin & Seattle – 17th May 2021 – Solgari, a Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the All-Channel Communications Solution for Microsoft Dynamics 365, and Microsoft have collaborated to deliver an Automated Phone and SMS Survey Solution for Dynamics 365 Customer Voice.

Solgari’s goal is to make business communications easy and consistent, regardless of the customer’s preferred channel, and provided seamlessly as part of Dynamics 365 and the Power Platform. Over the last year Solgari has met increased demand for automated communication solutions from Dynamics 365 customers to handle contact tracing in healthcare, PCI DSS compliant payments in financial services, product order and delivery in manufacturing.

Building on that approach,  Solgari for Dynamics 365 Customer Voice is now released on Microsoft AppSource built on top of the latest Dynamics 365 Customer Voice Solution to enable a business to easily capture customer, prospect, citizen, staff & student feedback. Dynamics 365 Customer Voice can now be launched through SMS or voice to reach the targeted audience, using text to speech to ask the questions, capturing the verbal answers, and using speech to text to write the results back to Dynamics 365.

Customer Benefits

Typical Use-Cases

Speaking about the collaboration, Vance Harris, CTO at Solgari mentioned, “the launch of Solgari for Dynamics 365 Customer Voice allows customers to acquire real-time information on any staff, citizen, customer or prospect survey. It shows yet again how Microsoft partner with ISVs to deliver solutions that can offer such powerful outcomes to customers.’

Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. said, “We’re happy to welcome Solgari to Microsoft AppSource, which gives our partners great exposure to cloud customers around the globe. Microsoft AppSource offers partner solutions such as Solgari for Dynamics 365 Customer Voice to help customers meet their needs faster.”

If you are interested in these customer outcomes, please review our 3-minute video and request the solution on Microsoft AppSource at Solgari for Dynamics 365 Customer Voice or contact us directly.

Solgari Contacts

Louis Doré – Americas
louis.dore@solgari.com

+1 855 304 0022 (x 310)

Dan Bozean – EMEA
dan.bozean@solgari.com

+353 1 246 1130 (x 311)

Paul Mulvenna – APAC
paul.mulvenna@solgari.com

+61 1800 728 103 (x 316)

Solgari announces the appointment of Vincent Kelly as Head of Marketing

Dublin – 29th April 2021 – Solgari is pleased to announce that Vincent Kelly has joined us as Head of Marketing, taking this key leadership position to communicate the industry outcomes and successes that our solution delivers to our prospects, customers and partners. 

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner, and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform and the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys as an additional service.   

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact center, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.  

Vincent joins Solgari from the UK’s Open Banking Implementation Entity (OBIE), the government-backed organisation responsible for the technology Standards and infrastructure that underpin the world’s leading open banking ecosystem. Prior to this he was Head of Editorial at ditto, a London-based B2B marketing agency specialising in the Financial Services and FinTech arenas. During his time at ditto, he delivered successful marketing and pre-sales support campaigns for a global roster of clients, including Kx, AcadiaSoft and Cboe. 

Vincent Kelly commented on his appointment; “I’m delighted to be joining Solgari as their new Head of Marketing. The benefits of delivering a joined-up, holistic all-channel experience are increasingly becoming a competitive advantage – both in terms of customer expectations and business requirements. Solgari has quickly established itself as a world leader in this demanding arena, unlocking opportunity across the globe through its unique combination of people, product and partnerships. I’m looking forward to telling that story and working alongside this talented team. 

John Colgan, CEO at Solgari added; “Vincent brings a clear vision of B2B industry marketing just as we are accelerating into industry solutions across healthcare, financial services, manufacturing and retail in our partnership with Microsoft. I am really pleased that Vincent decided to take this crucial role and join our team as we continue with our incredible journey. 

 

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource. 

All-Channel Solution for Dynamics 365. 

Solgari for Dynamics 365 Customer Voice. 

 

Solgari Contacts 

John Colgan – CEO
john.colgan@solgari.com 

Vincent Kelly – Head of Marketing
vincent.kelly@solgari.com 

Solgari, Microsoft Premium ISV, announce strategic partnership with VeriPark

Enhancing your customer experience with all channel banking & insurance solutions.

23 April 2021: VeriPark, a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite, and Solgari, the all-channel, cloud-based, business communications solution, announce a partnership across sales and product integration.

This partnership is developed to address the acceleration of digital transformation for financial institutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day and bring the promise of digital transformation to life.

With the help of VeriPark’s end-to-end and seamless customer experience solutions, and Solgari’s communications capabilities across voice, SMS, video, chat and social, financial institutions now have the ability to drive consistent, engaging and compliant interactions with their customers across all channels.  All of which is leading to more personalized insights, and placing customers at the core of their digital transformation and innovation.

“This is an exciting partnership between Solgari and VeriPark, both Microsoft Premium Tier and Inner Circle Biz Apps ISVs. There are massive synergies between Microsoft ISVs, leading to great customers service solutions, rapid digital deployment and operations efficiencies and I see our partnership being a prime example of what is possible in the financial services industry.” –  John Colgan, CEO at Solgari

We very much welcome this partnership. Together, we can provide comprehensive industry-specific scenarios for the financial sector. Solgari’s state-of-the-art communications capabilities across all channels, combined with VeriPark’s digital banking & insurance solutions, will enable financial institutions to deliver admirable customer journeys in digital and assisted channels. We are looking forward to accelerate our partnership with Solgari.” – André Huynen, Strategic Alliances Director at VeriPark

About VeriPark
VeriPark is a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United Kingdom, Europe, Canada, United States, Asia, Africa and the Middle East, VeriPark is helping financial institutions to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination and Next Best Action solutions.

About Solgari
Solgari is a  Microsoft Business Applications ISV Connect Partner and also a Business Applications Inner Circle Partner, providing a Full Stack Cloud Communications and Contact Center solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, and multi-channel needs. It helps companies,  to increase efficiencies, meet all related compliance requirements, and to delight customers wishing to engage on their preferred communications channel.

For more information please contact:
Solgari:
john.colgan@solgari.com
barkha.chandra@solgari.com

Find Solgari on AppSource

Veripark:
catherine.vanmarsenille@veripark.com
andre.huynen@veripark.com

Find VeriPark on AppSource

Solgari announces the appointment of Louis Doré as VP Sales Americas

Dublin, Montreal –  22nd April 2021 – Solgari is pleased to announce that Louis Doré has joined us as VP Sales Americas, taking this key leadership position to manage and drive our high growth in partnership with Microsoft and our Dynamics 365 partners.

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner, and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform and has just launched Solgari for Dynamics 365 Customer Voice Solution which adds automated phone and SMS survey channels to the existing capabilities.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care to sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact center, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

Customer demand and our global partnership with Microsoft has propelled Solgari to over 5x growth in monthly recurring revenue since the start of 2020. The opportunity within the United States, Canada and Latin America continues to develop rapidly and requires the leadership and skills that Louis possesses from more than 20 years of experience in direct and indirect sales; creating profitable programs, growing businesses & monitoring & managing channel partners and alliances. He has held various key sales positions with global companies such as Microsoft, IBM and Cisco Systems as well as with various mid-size privately held SaaS companies.

Prior to joining Solgari, Louis was part of Microsoft’s ISV organization where he honed his partner management skills by nurturing intimate partner relationships and becoming a “Trusted Advisor” with both national and international partners. Also, during his 15+ years at IBM & Microsoft, Louis held various positions where he was responsible for Cloud Distributors, Independent Software Vendors and Systems Integrators.  While living in Boston, Massachusetts, USA, he held roles with Lotus/IBM in Sales Operations and Channel Management for Latin America.  He has also held an Honorary IAMCP membership since 2003 and also speaks Spanish and French.

Louis Doré commented on his appointment;  “I’ve been connected to the Microsoft ecosystem since 2003 and now confidently, am thrilled to join Solgari as their VP Sales Americas. Solgari is an incredibly impressive ISV that has achieved a lot quickly with the best yet to come. My goal is to help customers with the communications freedom they’ve been waiting for by working with Microsoft Dynamics 365 partners and Microsoft sellers to offer the best Dynamics 365 All-Channel Communications Solution.”

John Colgan, CEO at Solgari added; “Myself and the board of Solgari are delighted to welcome Louis at such an exciting time for our business. The extent of our opportunities in the Americas is just fantastic and myself and the team are really looking forward to working with Louis as we head into our next stage of growth. All our stakeholders recognize that our advancement into the Americas has just taken a major leap forward with Louis’ appointment. ”

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

 

Solgari Contacts 

John Colgan – CEO
john.colgan@solgari.com 

Louis Doré – VP Sales Americas
louis.dore@solgari.com