Solgari announces deeper product collaboration across Microsoft Dynamics 365 Customer Engagement

Builds on close commercial and technical integration as part of Microsoft Business Applications ISV Connect Program

Dublin, Seattle –  19th January 2021 – Solgari announced today deeper Microsoft product integration across in-demand customer requirements within both Microsoft Dynamics 365 for Customer Engagement and Solgari All-Channel Cloud Communications for Dynamics 365. Solgari became a Premium Tier Partner in the Microsoft Business Applications ISV Connect Program in January 2020, and subsequently was awarded with membership of the Inner Circle for Business Applications 2020/2021 in July.   

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in Dynamics 365, delivering voice, video, chat, SMS, and social media customer channels on top of integrated contact center, compliant recording and archiving, and analytics and reporting utilities. Today, the solution is used by customers in over 40 countries, including recent co-sell wins with Microsoft as part of the Business Applications ISV Connect Program (Premium Tier) in the US, Canada, Germany, UK, and South Africa across financial services, consumer goods, manufacturing, real estate, healthcare, and education.   

This success has opened other solution opportunities between the companies with this collaboration focused on the following product areas.  

Leveraging Microsoft Channel Integration Framework v1 and v2 – Solgari All-Channel Solution for Dynamics 365 is available across all Dynamics 365 Unified Communications Apps using either Channel Integration Framework V1 or V2 and is already used by companies in several verticals to run heavy customer care, sales, and contact tracing requirements.  

Supporting Microsoft Dynamics conversation intelligence solutions – Solgari is working to allow customer conversations to be presented to Dynamics 365 analytics tools to accelerate continued innovation across the conversation intelligence capabilities already in Microsoft Dynamics 365 for customers.

Producing automated phone surveys for Dynamics 365 Customer Voice – This joint solution will allow Microsoft Dynamics 365 customers to convert Dynamics 365 Customer Voice surveys to phone surveys, using text-to-speech to ask question and write spoken responses back to Dynamics 365. Solgari will also work with Microsoft to establish a scalable joint architecture in response to the demand for customer feedback management and process automation solutions.

“Our vision of allowing our customers have any conversation they want, live or automated, has many applications across Dynamics 365 for Customer Engagement and the Power Platform,” said Vance Harris, CTO at Solgari. “Allowing our customers to use their communications data and our conversational capability within Microsoft conversational intelligence and Customer Voice is an obvious and exciting next step .” 

“Microsoft has a clear strategy of working closely, both commercially and technically, with our leading ISV partners such as Solgari,” added Toby Bowers, General Manager, Business Applications Group, at Microsoft Corp. “This is a great opportunity for Microsoft and Solgari to work even more closely in the development of conversational intelligence and Customer Voice applications, which are in huge demand across customer engagement.”

About Solgari 

Solgari is a  Microsoft Business Applications ISV Connect Partner and also a Business Applications Inner Circle Partner, providing a Full Stack Cloud Communications and Contact Center solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, and multi-channel needs. It helps companies,  to increase efficiencies, meet all related compliance requirements, and to delight customers wishing to engage ion their preferred communications channel.

The solution is provided via three pillars including: Solgari Converse  providing all communications channels; Solgari Automate providing automation across voice and SMS; and Solgari Console  providing all the utilities required to run your communications.

If you are interested in Solgari customer outcomes, please review the application on Microsoft AppSource All-Channel Solution for Dynamics 365.

 

For additional information:
Vance Harris – CTO, Solgari 
vance.harris@solgari.com 
US: +1 855 304 0022 (x 304) 

Rob Hennelly – Head of Product Marketing
rob.hennelly@solgari.com
US: +1 855 304 0022 (x 307) 

Solgari, a Microsoft Premium & Inner Circle Business Applications ISV Partner, announces €4m funding round to invest in global expansion.

Investment to fuel the expanding global collaboration with Microsoft and brings to €8.5m total funds raised to date.

Dublin – 8th September 2020 – Solgari, the provider of the  All-Channel Cloud Communications Solution for Microsoft Dynamics 365, today announced it has completed a €4m funding round with a number of private investors, Enterprise Ireland & GAN Ventures in US, UK and Ireland. The investment in sales, marketing, R&D resources is in response to global demand as companies rapidly shift the delivery of customer care to cloud software solutions that provide unlimited operational flexibility while offering the customer the choice of any channel they wish to use.

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in  Dynamics 365 or simply in any browser, delivering voice, video, chat, SMS and social media customer channels on top of integrated contact center, compliant recording & archiving, analytics & reporting utilities. Today, the solution is used by customers in over 40 countries including recent wins in collaboration with Microsoft in the US, UK & South Africa across financial services, consumer goods, healthcare & education.

The funding news follows the elevation in 2020 of Solgari to the Premium Tier of Microsoft Business Applications ISV Connect Program as well as the  Microsoft Inner Circle of Business Application Partners. Solgari is working with Microsoft sales teams and leading system integrators globally, driving monthly recurring revenues 3 times higher so far in 2020.

The solution delivers the following outcomes for our customers:

“The continued rapid development of our product combined with our global route to market in collaboration with Microsoft has created a fantastic opportunity that we are already grasping with both hands.” said John Colgan, CEO at Solgari. “We are pleased to announce this funding round as we continue our investment in building the leading global all-channel cloud communications ISV.”

“Our vision is to allow our customers converse with their own customers across any communications channel and from anywhere, therefore creating a fully integrated digital experience,” added Vance Harris, CTO at Solgari. “Today, this is the reality for our customers who have heavy customer communications across multiple channels while their agents work seamlessly from home.”

Toby Bowers, General Manager, Product Marketing at Microsoft commented, “Solgari continues to showcase the extent of the opportunity for ISVs in our Business Applications ISV Connect Program. The All-Channel Solution for Dynamics 365 addresses critical customer care requirements, leading to significant customer wins. As a result, Solgari has earned its status as an   Inner Circle, Premium Tier and Global ISV partner.”

David Byrne, Manager, Digital Technologies at Enterprise Ireland added “Enterprise Ireland is delighted with the success achieved by Solgari through its close partnership with Microsoft and the deployment of its advanced communications solution on the Dynamics 365 platform. Enterprise Ireland will look to support Solgari in its further development.”

Solgari was advised by Q Advisors, the leading cloud communications boutique investment bank, in the US, by Primary Access & Research in the UK, and Kagi Consulting, Pat Landy Corporate Finance and Grant & Co in Ireland.

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. The All-Channel Solution for Dynamics 365  is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2 minute video All-Channel Solution for Dynamics 365 or review the application on Microsoft AppSource All-Channel Solution for Dynamics 365 on AppSource.

About Enterprise Ireland

Solgari is backed by Enterprise Ireland, Ireland’s trade and innovation agency. Enterprise Ireland works with Irish enterprises to help them start, grow, innovate, and win export sales in global markets. Enterprise Ireland partners with entrepreneurs, Irish businesses, and the research and investment communities to develop Ireland’s international trade, innovation, leadership, and competitiveness.

For Additional Information:

Tamara Phelan – Head of EMEA

tamara.phelan@solgari.com

UK: +44 808 238 9584 (x 313)

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

AU: +61 1800 728 103 (x 316)

Dan Bozesan – North America Business Development

dan.bozesan@solgari.com

US: +1 855 304 0022 (x 311)

Solgari Achieves the 2020/2021 Inner Circle for Microsoft Business Applications

Solgari is honored by Microsoft for achieving outstanding sales achievement and innovation.

Dublin July 28th, 2020 — Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, has achieved the prestigious 2020/2021 Inner Circle for Microsoft Business Applications. Membership in this elite group is based on customer solution and sales achievements that rank Solgari in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.

2020/2021 Inner Circle members are invited to the Inner Circle Virtual Summits, taking place quarterly between July 2020 and June 2021, where they will have a unique opportunity to share strategy and network with Microsoft senior leaders and fellow partners.

This recognition of Inner Circle for Microsoft Business Applications coincided with Microsoft Inspire, the annual premier partner event, which took place July 20-21, 2020. Microsoft Inspire provides the Microsoft partner community with the opportunity to learn about the company’s road map for the upcoming year, establish connections, share best practices, experience the latest product innovations and learn new skills.

“Each year we recognize Microsoft Business Applications partners from around the world for delivering innovation and driving unsurpassed customer success,” said Cecilia Flombaum, Microsoft Business Applications Ecosystem Lead. “Our Inner Circle members are chosen based on their business performance as well as capabilities as an organization, whether that’s creating IP, developing solutions, or having an industry leading focus on digital transformation. Microsoft is honored to recognize Solgari for their achievements this past year, their dedication to our customers, and their innovation around the Microsoft Cloud.”

Solgari is the first all-channel cloud communications ISV solution that is available with zero-touch set up in Microsoft Dynamics 365, delivering voice, video, chat, SMS and social media customer communication channels on top of integrated contact center, compliant recording & archiving, analytics & reporting utilities.

As a Premium Tier member of Microsoft’s Business Applications ISV Connect Program, Solgari is working with Dynamics 365 Sellers & Business Applications specialists world-wide along with the leading Partners & System Integrators. Recent ‘Co-Sell’ wins include deals in the US, UK & South Africa across financial services, consumer goods, healthcare & education.

The key outcomes achieved by our Dynamics 365 customers on the solution include the following:

“Solgari was promoted to the Premium Tier of the Microsoft Business Applications ISV Connect Program in early 2020 and we have since experienced a 3x increase in our Monthly Recurring Revenues as our Dynamics 365 customer wins and deal flow continue to rapidly expand” said John Colgan, CEO at Solgari. “To receive the recognition of 2020/2021 Inner Circle for Microsoft Business Applications is just a fantastic achievement for our team and also reflects the outstanding commitment of Microsoft to partner with innovative ISVs like Solgari that are delivering value add customer solutions across the Microsoft Cloud.”

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

If you are interested in our customer outcomes, please review this 2 minute video Dynamics 365 All-Channel Solution.

For Additional Information:

Tamara Phelan – Head of EMEA

tamara.phelan@solgari.com

UK:      +44 808 238 9584 (x 313)

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

AU:      +61 1800 728 103 (x 316)

Dan Bozesan – North America Business Development

dan.bozesan@solgari.com

US:      +1 855 304 0022 (x 311)

Solgari announces Global launch of the Dynamics 365 All-Channel Communications Solution on the Microsoft Business Applications ISV Connect Program

Co-Sell status with Dynamics 365 field sales teams creates a significant partnership opportunity for both Solgari and Microsoft

Dublin, London, Sydney & New York – 29 January 2019 – Solgari, the provider of Dynamics 365 All-Channel Cloud Communications Solution, today announces its membership of the Microsoft Business Applications ISV Connect Program and Co-Sell status for Microsoft Dynamics 365 field sales team in key regions globally.

The $99bn ISV Business Applications Market Opportunity

Microsoft is forecasting the global business applications market to reach over $173bn by 2020 with ISVs owning 57% or $99bn of this market. This represents an enormous opportunity for ISVs focused across vertical specific business applications requirements. Microsoft launched the Business Applications ISV Connect Program in July 2019 at Inspire to offer a significant partnership opportunity to ISVs who are committed to building or extending high customer value business applications across Microsoft’s cloud, including Azure, Teams, Microsoft 365 and Dynamics 365.

Within the business applications market, the cloud communications space is growing as fast as 50% CAGR for browser-based, no hardware, no software solutions with a total market size of over $40bn according to many analysts.

Solgari is the cloud communications solution for organisations with demanding, multi-channel needs, who are looking to increase efficiency and effectiveness, meet all related compliance requirements, and to delight customers. Our solution is used in over 40 countries to-date, serving customers across financial services, FinTech, retail, eCommerce and many more, all on a per user per month SaaS model.

The Solgari Dynamics 365 All-Channel Cloud Communications Solution is targeted at Dynamics 365 Online businesses with heavy inbound and outbound customer communications across multiple channels, compliance and data analytics requirements. Businesses in the following verticals use the solution:

Opportunity for Dynamics 365 Businesses

Opportunity for Dynamics 365 Field Sellers and Partners 

How to use the solution

The Dynamics 365 All-Channel Communications Solution is enabled via Microsoft’s Channel Integration Framework, providing instant availability in the browser within Dynamics 365, rapid on boarding for our customers through Single Sign On and no software to download. The solution is available through Microsoft AppSource Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Communications Solution

Ingmar Boon, Global Partner Development Manager at Microsoft, said the demand for ISV business applications such as Solgari’s Dynamics 365 All-Channel Solution is rapidly expanding. Solgari’s commitment to growth through the Business Applications ISV Connect Program creates a great global opportunity for this partnership.”

John Colgan, CEO at Solgari added, “our partnership with Microsoft and our focus on developing the Dynamics 365 All-Channel Communications Solution allows us to bring really powerful value-add to the Dynamics 365 ecosystem. We provide Dynamics 365 businesses with a solution that solves many customer communication requirements while providing new revenue opportunities for Microsoft partners and sellers.”

About Solgari

Solgari is the Dynamics 365 All-Channel Communications Solution for companies with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

We are the first global Microsoft ISV to deliver integration across all communication channels, functions, and local number coverage, enabling Dynamics 365 CE businesses to handle all of their inbound and outbound customer conversations seamlessly, providing a single customer view, superior customer service and automatic compliance across multiple regulations.

For more information, please visit the company website and learn more about the Solgari solution or simply review this short product video  Dynamics 365 All-Channel Solution.

Solgari Contacts

Paul Mulvenna – Head of Asia Pacific
paul.mulvenna@solgari.com

AU:       +61 1800 728 103
SG:      +65 3159 0425
HK:       +852 3008 5699
TH:       +66 2026 9324

Tamara Phelan – Head of EMEA
tamara.phelan@solgari.com

UK:       +44 808 238 9584
DE:       +49 69 222 222 514
IE:        +353 1 2461130
FR:       +33 1 70 77 03 35

Dan Bozesan – North American Business Development
dan.bozesan@solgari.com

US: +1 855 304 0022
CA: +1 647 477 0415

Nicolle Huntingford – Marketing Manager
nicolle.huntingford@solgari.com

UK:      +44 808 238 9584