Solgari and Velosio announce partnership

Solgari and Velosio are delighted to announce their new strategic partnership. The alliance will enable Velosio’s customer network to quickly benefit from Solgari’s market-leading customer experience CCaaS solution, Converse, as well as reinforce Solgari’s go-to-market reach across the American market. With all configuration in the cloud, go-live in days, and deep integration with Microsoft Dynamics Field Service, Sales, Marketing and Customer Service, Solgari enables businesses across the Velosio customer network to offer effective, productive and enjoyable end user experiences, in a consistent and joined up manner across each of their preferred communication channels, with the right blend of automated self-service and agent assisted outcomes and increased retention benefits for customers.

Commenting on the partnership, Bill Anderson, Chief Marketing Officer at Velosio said, “At Velosio, we carefully select the best solutions to meet the complex needs of our clients. We’re confident in Solgari’s ability to help our clients streamline their communications with their customers through a single solution – in turn, helping their employees become more efficient and productive.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Solgari offers unrivalled speed to value, as our cloud-enabled all channel customer experience technology is proven to deliver measurable business impact in days. We’re very excited to be bringing this opportunity to market with our friends at Velosio, and enabling businesses to meet their customers’ ever-evolving expectations in the Manufacturing Industry; especially within field service, professional services and HVAC companies in the Mid-Market segment.”

— ENDS —

 

Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

 

Bill Anderson, Chief Marketing Officer, Velosio

insider@velosio.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

About Velosio:

Velosio is a leader in deploying business applications through the cloud and delivering unparalleled client experiences for small and medium-sized businesses, and larger enterprises. One of the largest Microsoft partners in North America, Velosio supports the entire Microsoft Dynamics portfolio, Microsoft Office 365 family, and Azure services. Our solutions portfolio includes ERP, CRM, Productivity, Business Intelligence, and Power Platform with industry expertise and solutions for Professional Services, Field Service, Agribusiness, and Distribution, and extends to NetSuite and Sage. Headquartered in Columbus, Ohio, Velosio serves over 4,000 clients across US and Canada.

 

Solgari and Encore Business Solutions announce strategic partnership

Solgari and Encore Business Solutions (Encore) are delighted with the launch of a new strategic partnership. This move will enable both Solgari and Encore to provide new and additional value-add offerings to their customer bases. This collaboration will leverage their respective technology solutions, services, and competencies to build further value to customers within the Microsoft Dynamics 365 and Power Platform arena.

Commenting on the partnership, Ziad Paracha, Partner & Alliances Manager at Encore Business Solutions said, “The Encore – Solgari partner relationship is a perfect example of successfully collaborating together to bring more value to the table and empower our customers.”

Louis Doré, Solgari’s Vice President of Sales and Partnerships, The Americas, remarked, “Serious Partnerships deserve serious attention, active participation as well as 100% dedication to customer success and customer experiences. We’ve found an excellent match with Encore Business Solutions (Encore) and look forward to demonstrating our combined excellence to mutual customers.”

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Contacts

Vincent Kelly – Head of Marketing, Solgari

vincent.kelly@solgari.com

Natalie Armstrong – VP, Marketing, Encore Business Solutions

natalie.armstrong@encorebusiness.com

 

About Encore Business Solutions

Encore has been driving efficiency and sustainable success for businesses across North America since 1990. Our customers are treated to an exceptional experience that includes award-winning solutions and strategic services. More than 100 experienced business and technology professionals implement, train, support, and advise customers on the whole range of Microsoft Dynamics 365 and Power Platform solutions.

Adding to the value Encore provides customers is enhanced expertise in custom software development, migrations and integrations, business process improvements, change management and a diverse range of industries.

To learn more about Encore services and solutions, visit www.encorebusiness.com

 

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, visit www.solgari.com

 

 

Solgari announce John Opabola as 3rd Line Technical Support Head for EMEA

Solgari is pleased to announce the appointment of John Opabola as 3rd Line Technical Support Head for EMEA, a key leadership role within our customer support offering.

John joins Solgari with over 20 years of experience working in the IT and Cybersecurity industry, across both in-house and consultancy roles covering Cybersecurity, Data Protection, Cloud solutions, Server and Network Infrastructure, Service Delivery, Network System Infrastructure and Customer Support. He is a respected and recognised expert in his field, holding a vast range of industry qualifications, certifications and awards, including the British Computer Society, Irish Computer Society, Microsoft, Cisco and the Data Management Institute.

Commenting on his appointment John said; “I’m really excited to join Solgari to support and grow our business in EMEA. Solgari has established itself as a true leader in business communications, introducing a cutting-edge solution that provides All-Channel communication and functionality integrated with Microsoft Dynamics 365.”

John Colgan, CEO at Solgari added; “I am pleased to welcome John to the rapidly growing Solgari team at such a crucial time for the business. John brings with him a wealth of experience in the IT industry and will play a central role in providing high-quality customer service.”

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact center, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

Solgari Contacts

John Colgan – CEO

john.colgan@solgari.com

John Opabola – 3rd Line Technical Support Head for EMEA

john.opabola@solgari.com

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Solgari announces the appointment of David McAllister as Lead Project Manager

[Dublin, Ireland – 10th September]

Solgari is delighted to announce the key leadership appointment of David McAllister as our Lead Project Manager, bringing new leadership to our onboarding team, and ensuring that Solgari customers are able to quickly use and benefit Solgari’s market-leading all-channel communication solution suite.

Originally from Scotland and now living in Ireland, David joins Solgari with a wealth of experience in the Cloud/SaaS industry, particularly concerning operations, project management and customer onboardings. David has worked in a variety of start-up and enterprise companies, developing a balanced and structured approach to deliver consistently.

Commenting on his appointment, David said “It is great to join the company at such an exciting time in their growth journey. Looking at where the company has come from and what the senior leadership have achieved so far was one of the deciding factors in choosing to become part of the team here. I am really looking forward to adding my own stamp and helping to support and grow the onboarding teams as we continue to scale even higher.”

John Colgan, Solgari CEO added “We are delighted with the appointment of David at such a pivotal stage in the businesses growth. David brings a clear vision of project management and onboarding as we continue to progress our products to the next level.”

About Solgari

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner, and part of the Microsoft Inner Circle for Business Applications. Solgari provides the All-Channel Communications Solution for Dynamics 365 and Power Platform and the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys as an additional service.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact centre, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

Solgari Contacts

david.mcallister@solgari.com

Follow David on LinkedIn 

Vincent.kelly@solgari.com

Follow Vincent on LinkedIn

Solgari announces the appointment of Sue Bridger as VP Sales & Alliances APAC

[Wellington – New Zealand, Dublin – Ireland – 13th August 2021] Solgari is pleased to announce the appointment of Sue Bridger as VP Sales & Alliances APAC, taking this key leadership position to manage and drive our high growth in partnership with Microsoft and our Dynamics 365 partners.

Sue is an outstanding software business development professional with more than 20 years of experience working in the Information and Communications Technology industry. Before joining Solgari, Sue was a Director at Unify Cloud LLC and previously spent over three years working as an Industry Solution Lead at Microsoft. In 2020, Sue incredibly won the Women in Technology ICT Shining Star award. This award recognises an established candidate with a strong record of achievement, acknowledging excellence in spearheading company initiatives and driving strategic change.  Sue joins Solgari with a focus on driving sales and growing key global partnerships across APAC as the demand for cloud business applications rapidly accelerates. Forrester is now forecasting 50%+ cloud penetration by 2023 within the Cloud Contact Center-as-a-Service space.

Commenting on her appointment, Sue said; “I’m delighted to join Solgari at such an exciting growth stage, leading our sales and partnerships growth plan priorities in Asia Pacific. Solgari has quickly established itself as a world leading ISV through its people, partnerships and unique All-Channel Business Communications Solution for Microsoft Dynamics 365, Power Platform and Teams.  Solgari is recognised by Microsoft through holding Premium Tier Business Applications ISV Connect partner status and membership of the elite Inner Circle for Business Applications 2021/22. This for me represents the ultimate stamp of quality, capability and consistency our partners and customers benefit from today due to adopting our All-Channel Business Communications Solution.”

John Colgan, CEO at Solgari added; “Myself and the rest of the board at Solgari are delighted to welcome Sue to the team at such an incredible time for the business. Sue’s proven leadership and track record will help us grow our network of regional partners and drive forward our co-sell capability with our Microsoft colleagues, ensuring that significant advancements are made within the Asian Pacific markets as we go through our next stage of revenue growth.”

About Solgari:

Solgari is a Premium Tier Microsoft Business Applications ISV Connect Partner and part of the Microsoft Inner Circle for Business Applications for two years running. Solgari provides the All-Channel Communications Solution for Dynamics 365, Power Platform and Teams, as well as the Solgari for Dynamics 365 Customer Voice Solution which delivers automated phone and SMS surveys.

Our solutions allow Dynamics 365 and Power Platform customers across Healthcare, Financial Services, Manufacturing, Retail, Real Estate and Non-Profit to address all business communications from customer care, contact tracing, sales, marketing, surveys, and automation, across all channels and functions removing the need for multiple telephony, contact center, recording and archiving, and carrier solutions. Solgari is an end-to-end global cloud communications solution requiring no hardware or software and in conjunction with our carrier and SMS capability, is available anywhere.

If you are interested in finding out more about Solgari customer outcomes, please review our applications on Microsoft AppSource.

All-Channel Solution for Dynamics 365.

Solgari for Dynamics 365 Customer Voice.

Solgari Contacts

John Colgan – CEO
john.colgan@solgari.com

Sue Bridger – VP Sales & Alliances APAC
sue.bridger@solgari.com

Solgari Automated Phone & SMS Survey Solution for Dynamics 365 Customer Voice available on Microsoft AppSource

Dublin & Seattle – 17th May 2021 – Solgari, a Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the All-Channel Communications Solution for Microsoft Dynamics 365, and Microsoft have collaborated to deliver an Automated Phone and SMS Survey Solution for Dynamics 365 Customer Voice.

Solgari’s goal is to make business communications easy and consistent, regardless of the customer’s preferred channel, and provided seamlessly as part of Dynamics 365 and the Power Platform. Over the last year Solgari has met increased demand for automated communication solutions from Dynamics 365 customers to handle contact tracing in healthcare, PCI DSS compliant payments in financial services, product order and delivery in manufacturing.

Building on that approach,  Solgari for Dynamics 365 Customer Voice is now released on Microsoft AppSource built on top of the latest Dynamics 365 Customer Voice Solution to enable a business to easily capture customer, prospect, citizen, staff & student feedback. Dynamics 365 Customer Voice can now be launched through SMS or voice to reach the targeted audience, using text to speech to ask the questions, capturing the verbal answers, and using speech to text to write the results back to Dynamics 365.

Customer Benefits

Typical Use-Cases

Speaking about the collaboration, Vance Harris, CTO at Solgari mentioned, “the launch of Solgari for Dynamics 365 Customer Voice allows customers to acquire real-time information on any staff, citizen, customer or prospect survey. It shows yet again how Microsoft partner with ISVs to deliver solutions that can offer such powerful outcomes to customers.’

Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. said, “We’re happy to welcome Solgari to Microsoft AppSource, which gives our partners great exposure to cloud customers around the globe. Microsoft AppSource offers partner solutions such as Solgari for Dynamics 365 Customer Voice to help customers meet their needs faster.”

If you are interested in these customer outcomes, please review our 3-minute video and request the solution on Microsoft AppSource at Solgari for Dynamics 365 Customer Voice or contact us directly.

Solgari Contacts

Louis Doré – Americas
louis.dore@solgari.com

+1 855 304 0022 (x 310)

Dan Bozean – EMEA
dan.bozean@solgari.com

+353 1 246 1130 (x 311)

Paul Mulvenna – APAC
paul.mulvenna@solgari.com

+61 1800 728 103 (x 316)