25th May 2021 – Solgari, Microsoft Premium Tier Business Applications ISV Connect Partner and the provider of the Dynamics 365 All Channel Communications Solution, announces a product release which enables organizations to leverage WhatsApp as part of their Customer Service, Sales, Marketing and Automated communication channels.
WhatsApp is currently the world’s most popular messaging app, with over two billion active monthly users and is used in over 180 countries every day. With the WhatsApp Business solution, it’s easier for companies to engage in two-way conversations and personalized interactions.
Solgari’s WhatsApp channel capability allows organizations to use WhatsApp Business Solution as another channel inside our Solgari Converse endpoint. Organizations with an existing WhatsApp business account can seamlessly add this channel, with a brilliant user experience for the agent inside Dynamics 365, or on Solgari Converse in your browser.
Agents can seamlessly switch from WhatsApp messaging to voice while also having all other channels available including voice, chat, SMS, video and other 3rd party channels as required. The solution completes a company’s entire business communications requirement including customer service, sales, marketing campaigns, and business process automation.
Speaking about the update Vance Harris, CTO at Solgari said – “Solgari’s All-Channel solution is designed to make it easy for customers to choose what channel they want to use, and we have now made WhatsApp available for customer service and conversations alongside all the other channels as a fully integrated solution.”
Alex Grant, Founder at Travel Curious added – “Our customers are increasingly selecting to engage with us across WhatsApp – on the move, wherever there are, via their mobile device. Being able to integrate this channel into our existing communications estate from Solgari keeps us close to these customers, enables us to contact and communicate with them according to their preferences, and results in a better experience for both our customers and our agents. It’s a big part of future-proofing our contact center operations, and we’re very happy with the results.”
For more information please contact:
Louis Dore– Americas
Dan Bozesan – UK & EMEA
Paul Mulvenna – APAC
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