SA Technologies, global Microsoft Gold Partner and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

SA Technologies, global Microsoft Gold Partner and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

All-Channel Cloud Solution integrated with Microsoft Dynamics 365 powering digital transformation & automatic compliance across financial services, ecommerce & retail.

SANTA CLARA/LONDON – 25th March 2019 –Solgari, the provider of All-Channel Cloud Communications Services, and SA Technologies, the global Microsoft Gold Partner for Dynamics 365, today announced their partnership to bring Solgari’s Dynamics 365 Omni-Channel Solution to SA Technologies Banking, Financial Services & Insurance (‘BFSI’) & Retail customers.

Solgari provides financial services, retail & eCommerce customers in 40 countries All-Channel Communications – including voice, WebRTC video, chat & SMS – in the cloud, while automatically addressing compliance requirements through a per user per month SaaS model. The solution is available as the Dynamics 365 Omni-Channel solution through Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

As a global Microsoft ISV, Solgari partners with the leading Microsoft partners who are developing transformational customer cloud solutions. SA Technologies has a proven record of building highly scalable, world-class consulting processes that deliver tremendous customer results across BFSI and retail, including cutting edge cloud solutions built on Dynamics 365 – SA Technologies Microsoft Dynamics 365 Solutions .

Opportunity for Dynamics 365 Financial Services & Retail Customers:  

Solgari – Dynamics 365 All-Channel Solution Features:

Raj Talukdar, Director – MS Projects of SA Technologies, remarked the delivery of Solgari’s compliant, all-channel cloud service inside Dynamics 365 using Channel Integration Framework provides an all-in solution that is heavily in demand across some of our key verticals such as financial services & retail. Solgari is an ISV that is solving the key needs of customer communications and this is a great partnership opportunity for both of our companies.”

Tamara Phelan, Global Alliances Head at Solgari  added, “Partnering with SA Technologies brings our Dynamics 365  All-Channel Solution right to the heart of the verticals that have many issues in delivering digital transformation across their customer communications. Raj and the team have a first hand view of the customer need & the track record that will allow us to jointly deliver brilliant customer solutions.””

The solution is available for a 2 week trial on Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution Microsoft AppSource or please contact raj@satechglobal.com for more information.

 

About SA Technologies  

SA Technologies Inc. is one of the few full-service providers which caters to almost all the industries.  SA Technologies’ strong organizational skills, in-depth business process knowledge and technical expertise in implementation services including iOT project experience make them one of the unique partners who can achieve the business objectives for clients with maximum operational efficiency.  SA Tech’s strength is in D365 Customer Engagement including PSA and FSA, Unified Operations (AX) and Business Central. SA Technologies (SAT) is one of the leading IT Consulting Companies based out of Santa Clara, CA and serving the clients for more than 16 years in North America, APAC, Middle East and India.  We have a proven record of building highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries across the globe. With more than 700 employees at over 6 locations worldwide, we generated $ 25 million of sales revenues in 2018.

We will continue to focus our efforts on steadily improving our technologies and services while actively developing new markets in order to continue expanding our business going forward.

Company Information:

For more information, please visit SA Technologies.

SA Technologies Contacts

Shaji Nanu – Microsoft Practice Director

shaji.nanu@satincorp.com

US: +1 408-724-9776


About Solgari

Solgari provides Compliant, All-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.

Solgari’s integrated cloud software service provides all the business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

 

Solgari Contacts

Tamara Phelan – Head of Partnerships & Alliances

tamara.phelan@solgari.com

US +1 855 304 0022 x 313

Canada: +1 647 477 0415 x 313

UK +44 808 238 9594 x 313

Ireland +353 1 246 1130 x 313

France: +33 170 770 335 x 313

Germany: +49 69 222 222 514 x313

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

Solgari partners with Wisdom Information Systems to bring cloud business communication services to South East Asia multi-national customers

Following the recent EU Communication Technology Business Mission to Singapore & Thailand, WISCO chooses Solgari to deliver SaaS communication solutions to existing multi-national customers

LONDON/BANGKOK – 31st July 2017Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today announced its partnership with   WISCO  a leading provider of outsourced IT services to multi-national companies operating in the Thai market. The partnership will address the demand for cloud based communication solutions that are available across all the countries where Wisdom Thailand’s multi-national clients are operating.

Solgari’s cloud software solution consists of telephony, contact centre, WebRTC based web meeting, IVR, voice verification and compliant call & video recording services that can be deployed as individual or fully integrated solutions. Customers can access all business communications – voice, chat, video, web conferencing and IM – regardless of location on a per user per month SaaS model.

The key benefits of Solgari solutions to corporate customers include the following:

“Our partnership with Solgari is very welcome as we have significant demand among our multi-national customers for integrated cloud solutions that can meet their requirements irrespective of location” said Devesh Bharati, CEO at WISCO. “Our business opportunities around Cloud Services are quickly accelerating with the increasing adoption by corporates. We specifically sought to partner with a SaaS vendor with a track record in Asia of delivering cloud communication services across the region and we are delighted to be working with Solgari. ”

Ed Grant, COO at Solgari, added “We see incredible growth opportunities across South East Asia as fast growing companies seek best of breed SaaS solutions to power their business growth. This is particularly evident in the business communications market where our SaaS solution is perfect for companies that are seeking to modernise their communications technology, ensuring that all their requirements of today and tomorrow are met through a single cloud software vendor on a per user per month model. We are really pleased to team up with Devesh and his team at WISCO to bring our services to their oil & gas and financial services customers.”

About WISCO

Wisdom Information System Co. Ltd. (WISCO) is a Bangkok based Thai IT Company (established in 1996) and has expertise on Database and Web Applications. It has served various Industrial sectors with solutions of its own as well as of its Partners from overseas.  Its team has worked in multi-cultural environment and is rich not only in technical skills but also experienced in having the clear understanding of the clients’ perspectives.

For more information please visit WISCO.  

 About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance around call recording and archiving.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

Solgari Contacts

Solgari Asia Pacific
Suite 3, Level 27
Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000
AUSTRALIA

+61 1800 728 103

paul.mulvenna@solgari.com

WISCO Contacts

Wisdom Information Systems Co.,Ltd

208/5 Hampton Place, Ladprao Soi 126

Bangkok-10310

Thailand

+66 29340451/52/53

devesh.bharati@wisdom-thailand.com

Media contacts

Finn Partners

Hannah Townsend/Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

 

Solgari partners with SP Sysnet to empower APAC’s FinTech industries

 

Announced at CommunicAsia 2017, SP Sysnet enriches communications portfolio with Solgari’s comprehensive cloud-based telephony & compliance software suite

 LONDON/SINGAPORE – 23rd May 2017Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today announced its partnership with SP Sysnet, a leading APAC IT solutions and consulting specialist focused on delivering leading communications solutions to global clients. The premier partnership will enable SP Sysnet to provide its extensive client base with Solgari’s end-to-end cloud communications & compliance platform.

Solgari’s cloud software solution consists of integrated service modules including telephony, contact centre, WebRTC collaboration, IVR, voice verification and compliant call recording that can be deployed individually or in unison. Customers can unify all communications services – voice, chat, video, web conferencing and IM – regardless of location. Moreover, as companies, including FinTech, are governed by increasingly stringent data and compliance regulations, Solgari addresses these needs through advanced incorporated security features, including end-to-end call encryption and a secure PCI DSS compliant call archiving service that also provides for highly accurate word and phrase searching. Numerous regulations can be addressed including Central Bank, FCA, SEC and GDPR compliance.

The typical customer impact is far more efficient and intelligent communications in the cloud while reducing overall communication and compliance costs by at least 50%.

“Solgari truly enriches our existing portfolio,” said Siva Prasad, Chief Executive Officer and Managing Director at SP Sysnet. “Cloud technology provides huge benefits, enabling businesses to be more agile, efficient and scalable, but there’s been a reluctance from financial services organisations to adopt it due to perceived risks around security and compliance. The FinTech industries in the region are truly beginning to find their feet, and Solgari’s platform can empower those operating within APAC and globally with cloud communications, without the fear of non-compliance fines with local regulations.

“Innovative FinTech organisations are changing the business landscape but they require the best technology that empowers them to compete; with Solgari, we can offer them that,” concludes Prasad.

SP Sysnet started out as a hardware IT procurement & Consulting services but has evolved into a comprehensive end-to-end IT infrastructure, Network & communication technology solutions provider. Based in Singapore, the company serves enterprises operating in India, Hong Kong and Japan, as well as the wider APAC region.

Speaking at CommunicAsia 2017 in Singapore, Ed Grant, COO at Solgari, added “We’re delighted to have entered into a partnership with SP Sysnet. Siva and his team have the vision to bring global cloud capability to existing and new customers including in Financial Services. FinTech hotbeds are springing up all over the globe, but the variety and pace of start-ups in APAC is truly staggering. Our Cloud Communications software solution is perfect for innovative companies that are seeking best of breed SaaS solutions to help them grow quickly internationally while meeting related compliance needs, and without the cost and restrictions of legacy solutions. We’re already empowering globally recognised FinTech organisations – including leaders such as Aztec Exchange and Finsa in APAC – and this partnership enables us to help more.”

To learn more about Solgari please visit us at booth 5L4-08 at CommunicAsia http://www.communicasia.com/ from May 23rd to 25th.

About SP Sysnet

 SP Sysnet is recognized as a leading system integrator and solution provider in the APAC region, having offices in Singapore, Hong Kong, Japan & India. Founded in 2004 in Singapore and expanded operations in APAC by helping organizations to enable them to the latest technologies in network & communications. Collabaration is the key to customers and with highly technical experties across various portfolios of network, security & communication technologies, SP Sysnet is able to consult, design, implemnet & support solutions tailored to each customers requirements.  With various offerings and flexible deployments in the cloud, SP Sysnet makes sure clients achieve their goals and uses the technology in the most effective way to meet their business needs. For more information please visit www.spsysnet.com

About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance around call recording and archiving.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

Solgari contacts

Solgari Asia Pacific
Suite 3, Level 27
Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000
AUSTRALIA

+61 1800 728 103

paul.mulvenna@solgari.com

 

Media contacts

Finn Partners

Hannah Townsend/Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

 

Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH

 

Partnership announced to coincide with Taoiseach’s visit to Frankfurt

 London / Frankfurt – April 7, 2017 Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has today announced its partnership with OnDemand4U, a Microsoft partner specialising in implementing Microsoft Cloud solutions to SMEs. The partnership will enable OnDemand4U to offer Solgari’s business communication software services – specifically IP telephony, contact centre and web communication – to its extensive customer base in DACH. Solgari is a client of the Irish Government’s export agency, Enterprise Ireland.

The partnership announcement took place at an Enterprise Ireland networking event in Frankfurt attended by the Taoiseach, Enda Kenny TD, as part of a trade visit to Germany.

Julie Sinnamon, CEO Enterprise Ireland congratulated Solgari on the partnership saying, “Enterprise Ireland has been working with Solgari since 2012 and has seen them go from strength-to-strength, growing a strong customer base internationally and recruiting people in Ireland. It is a key priority for Enterprise Ireland, post Brexit, to support Irish companies with global ambition to help them build scale in Ireland, and expand their reach into markets, particularly beyond the UK. We look forward to continue to work with Solgari on their growth journey to optimise their full international potential in Northern Europe.”

Speaking from Frankfurt, the Taoiseach said, “I am pleased to announce this partnership between Solgari and OnDemand4U which will bring cloud business communications to SMEs in Germany, Austria and Switzerland. Following the UK’s decision to leave the EU the Government immediately acted to support our businesses – securing extra resources for our Enterprise Agencies and pursuing a new Trade and Investment Strategy that will see the Government work relentlessly to support our Irish companies in developing innovative, fruitful partnerships like this.”

Solgari is the only global cloud business communications vendor that delivers business telephony, call & video conferencing, desktop sharing, contact centre, IVR, call archiving, call encryption, PCI DSS compliance and carrier requirements through an integrated software platform. Customers pick and choose the services they require, where and when they need them, on-board in days, and save cost compared to other systems.

The company’s compliant cloud business communications solution is of particular value in the German market. Through the integration with Dynamics CRM, Solgari cloud services offer all telephony, contact centre, WebRTC and compliance capability to all existing Microsoft CRM customers.

“OnDemand4U and Solgari are delivering an integrated Microsoft Dynamics 365 & Cloud Business Communications solution that is ideal for fast growing and dynamic customers in DACH and beyond,” said Edward Grant, CFO Solgari. “In the modern world, customers require cloud software solutions that can be delivered to their staff anywhere and are flexible to meet industry specific needs. Our partnership delivers this solution and we are delighted to work with a clear market leader in OnDemand4U.”

“OnDemand4U is committed to helping small and medium-sized business in the German speaking region with their migration to the cloud,“ said Kenneth Christensen, general manager, OnDemand4U. “Many of our customers do not have fixed telephony systems, but most have Office 365, so we wanted a solution that would easily integrate. Solgari is the first company we have found that fits the bill and we’re thrilled to be able to offer our customers and prospects the IP telephony solution that they have been looking for.

About OnDemand4U

OnDemand4U is a leading Microsoft online partner specialising in consulting and implementing Microsoft Cloud solutions. These include Dynamics CRM Online, Social Engagement, Office 365, SharePoint and Azure.

More than 200 companies have come to appreciate OnDemand4U’s consulting service specifically designed for the introduction, adaptation and support of Microsoft Online products. From analysing business processes, implementing cloud-based software solutions, and adapting customer requirements, OnDemand4U focuses on ensuring uninterrupted business operations during migration to the cloud. www.ondemand4u.com

About Solgari

Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution.  No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique.  Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call recording and encryption while meeting FCA, SEC, Central Bank and PCI DSS Compliance.  Solgari’s customers can pick and choose the services required, where and when through a subscription based model.  For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

Media Contacts

Finn Partners

Flora Haslam or Astor Sonnen

+44 203 217 7060

SolgariTeam@finnpartners.com

 

Does the Future of CRM Rely on Cloud Telephony?

Early CRM systems were designed simply to gather data more efficiently. Today, companies rely on CRM’s for data analysis, organisation, storage and much more, often demanding and expecting functionalities that many CRM programs are not able to provide. By integrating your CRM system with a comprehensive cloud telephony solution, however, your organisation can magnify the benefits of CRM and substantially improve the customer relationship for both sides.

The keys to improved customer relations are also essential elements of today’s successful growth strategies: collaboration, compliance and mobility. Cloud-based telephony supports the development of these capabilities by offering a complete, often fully customisable selection of integrated functionalities designed to improve the agility and intelligence of a company’s workforce, regardless of individual roles. It’s this development across an organisation that enables growth and underscores the three key areas why cloud telephony is critical to the future of CRM systems.

1. Collaboration

Cloud communications and CRM system integration offers an opportunity for sales and marketing to be better aligned than ever before. Not only is business intelligence and customer information organised, stored and analysed according to goal-specific criteria, but the cloud enables that information to be accessed anywhere, anytime, so people working across the spectrum of customer communications can see the latest interactions—whether on the phone, online or in person—and follow-up with customers from an informed place.

Ensuring collaboration across your organisation can dramatically improve the customer experience. Better qualified customer information means calls can be routed directly to the most appropriate department or individual. The customer experiences faster results, and your organisation doesn’t miss a call—and therefore a sales opportunity—because of lengthy service calls or poor routing and re-routing.

2. Compliance

Several industries such as banking and financial services must adhere to strict regulations governing customer interactions and the protection of personal information. Other industries use the word compliance to mean that all employees are using a chosen system. Cloud telephony helps with both.

By moving all business communications to a cloud-based telephony solution, with an integrated CRM system and select features like call logging and archiving, your organisation can achieve greater visibility of and consistency in customer communications.

Moreover, cloud-based telephony offers advanced features like voice verification and client identification to ensure compliance with privacy and personal protection regulations. Sophisticated word and phrase search options make it easy to extract relevant details, such as for dispute resolutions. The enhanced security features can automatically delete sensitive information like credit card numbers to avoid storing the information in your system and meet PCI DSS compliance.

3. Mobility

Today’s global workforce is mobile, communicating with customers and closing deals everywhere there is an internet connection. The information stored in many CRM solutions can be accessed while on the go, and now advanced cloud telephony options let employees click to call customers straight from the CRM database, switch from voice to video calling, instantly record a call for future reference or training, and more.

Similar features can be leveraged in co-worker communications, helping your team work together around the world as easily as if they were around a table. Cloud telephony solutions include a full suite of features from which users can pick and choose according to their needs, and if those needs change because of increased or decreased mobility, you’re able to turn them on and off without impacting infrastructure or hardware supplies.

Take CRM to the next level

Cloud telephony solutions can transform CRM systems from data collection programs to lead-nurturing, customer-satisfying, deal-making engines that power your organisation’s success and future growth.

To learn more about how Solgari’s cloud telephony solutions can integrate seamlessly with your CRM, get in touch with a member of our expert team.

Why Successful CIOs Will Want to Embrace Cloud Telephony

As the world’s inter-connectivity deepens at an ever quicker pace, technological innovation continues to lead business into the newly productive and competitive modern age. However, as communications become ever more instant and omnipresent, and apps turn into APIs, those that arguably should be the biggest champions and boldest leaders of such innovations – notably CIOs – are actually quite resistant to embrace such changes.

However by embracing the capabilities and possibilities of nascent advanced technology services like cloud telephony and unified communications platforms, CIOs can lead their organisations forward while retaining control of system use, data security and regulatory requirements.

More specifically, cloud telephony solutions offer innovative CIOs the ability to provide greater flexibility and freedom for users while also maximising security and corporate agility—and ensuring IT’s position and value for companies. Cloud telephony services offer seven key benefits which will interest the CIO’s of medium and large sized enterprises.

Centralised Control

Cloud telephony solutions like Solgari provide a complete communications centre platform with advanced features and functionality that is available anywhere with an internet connection. All features and functionality are easily managed within one central interface. This gives IT teams full control over use, cost and accessibility of the system.

Resource Savings

With no costly hardware to purchase, install and maintain, and no elaborate wiring or network costs, cloud telephony services offer significant savings of both time and resources for companies, particularly when facing expansion or consolidation.

Greater Productivity

Cloud telephony solutions include enhanced features and integration capabilities that help raise productivity levels across global organisations. Advanced call qualification and routing abilities minimise downtime, and easy integration with CRM and other management applications enable employees to work smarter.

Improved Customer Experience

Cloud contact centres can transform your customers’ experience by enabling more seamless communication throughout their sales, support or service journey. The superior capabilities of cloud telephony solutions minimise dropped calls and errant routing, and give company representatives better information on callers’ needs so they can provide faster, more accurate and helpful service.

Increased Agility

Agility tops most lists of capabilities necessary for success in the modern economy. Cloud telephony gives customers global mobility, world-leading functionality and immediate and unlimited scalability, so your organisation has the flexibility and tools it needs to grow, diversify and turn on a dime.

Built-In Compliance & Security

Doing business over the phone, over the internet and around the world comes with strict regulations and compliance requirements. There is a significant pressure placed on IT teams to ensure that all systems are equipped to meet such rigorous compliance requirements.

Cloud-based telephony systems make meeting compliance and security effortless, with features like PCI DSS compliant call & video recording that automatically detects and deletes sensitive information like credit card numbers and many more. Furthermore, calls can be encrypted end to end while all archived data is stored in accordance with military grade security standards.

Business Continuity

Cloud telephony offers a fundamentally more robust business continuity solution compared to on-premise telephony with multiple single points of failure. ‘Hot/Hot’ operating solutions in the cloud are designed to stay live by having multiple systems that talk to each other and react depending on any external failures detected. The best cloud telephony vendors achieve 100% uptime as a result.

With a cloud telephony solution like Solgari, CIOs can directly contribute to the positive future growth of their organisations by increasing agility, fuelling sales, improving customer interactions and minimising costs. All the while CIOs maintain control of system use and security, minimising unapproved adoption of alternative work-arounds.

To learn more about how the Solgari cloud communications platform can specifically benefit your organisation, we invite you to have an exploratory conversation with a member of the Solgari team.