Solgari provides Stater Global Markets with FCA & MiFID II compliant cloud communications solution integrated with Microsoft Dynamics 365
Solgari Omni-Channel Cloud Communications meets all customer communication & compliance requirements
LONDON – 18th December 2018 –Solgari, the global provider of compliant, integrated omni-channel cloud communications services today announced that Stater Global Markets, a market leading FCA regulated Prime of Prime broker is using Solgari integrated with Microsoft Dynamics 365 to run all global communications and related compliance requirements.
Stater Global Markets has experienced significant growth in 2018, following a year of major investment in the business and a series of senior hires in newly created roles. The London-based firm offers institutional clients direct access to Tier 1 bank and non-bank FX liquidity, clearing and institutional grade technology. It has a global client base consisting of brokers, banks, hedge funds and prop traders. The firm’s strategy of selecting best of breed technology partners, including cloud based services such as Solgari and Microsoft Dynamics 365, is key to its ambitious growth plans.
Solgari provides financial services, FinTech & eCommerce customers in 40 countries to date all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – in the cloud, while automatically addressing local and international compliance requirements through a per user per month SaaS model.
As a Microsoft ISV, Solgari, partners with the leading regional Microsoft partners who are developing transformational customer solutions and has delivered this solution to Stater Global Markets with Cloud2020, the fast growing UK Microsoft Dynamics 365 partner.
Solution Outcomes for Stater Global Markets:
- Consolidate all current customer communications on Solgari in the cloud for all staff regardless of location and future proof international expansion.
- Possibility to present customers & prospects easy to use modern communication channels including voice, SMS, WebRTC video and chat.
- Automatically address FCA and MiFID II compliant through recording & archiving all communication channels.
- Provide a single data view across all integrated communication channels which can be searched, retrieved and analysed in real time.
- Integration between Microsoft Dynamics 365 and Solgari allows all communications to start and end within the CRM platform, making it easy to identify inbound communications, enhance customer service and leave a clear audit trail around each interaction.
- At least 50% cost savings with a per user per month SaaS model vs the alternative of multiple vendors in each location.
According to Ramy Soliman, CEO, Stater Global Markets, “We focus on delivering a global, high quality service. Using best of breed technology solutions is critical to our success. In terms of operations, the adoption of Solgari integrated with Microsoft Dynamics 365 gives us an end-to-end cloud solution which enables us to communicate in an optimum way with our clients whilst also ensuring that all compliance needs are addressed, regardless of where our team members are located. We selected Solgari as they enable us to integrate Microsoft Dynamics 365 with all client communications, removing the requirement for complicated, multi-vendor technology solutions.”
John Colgan, CEO at Solgari added, “Stater Global Markets is the epitome of an innovative financial services firm embracing digital transformation. The financial services market is rapidly moving towards integrated cloud software solutions that can materially impact customer experience and produce more intelligent and greater operational benefits. The leaders are the modern FinTech firms who are focused on offering disruptive customer solutions while embracing best of breed technologies. We look forward to supporting Ramy and his team with their ambitious growth plans.”
Ian Bourne, CEO of Cloud2020, commented “The adoption of Microsoft Dynamics 365 and Solgari by Stater Global Markets is indicative of the close to 100% quarterly growth in the market of Microsoft cloud applications and the demand we are seeing for integrated cloud solutions.”
About Stater Global Markets
Stater Global Markets is an FCA regulated Prime of Prime brokerage which offers institutional clients direct access to Tier 1 bank and non-bank liquidity, clearing and institutional grade technology. The London-based firm is a wholly owned subsidiary of SBL Holdings Limited
For further information, please visit www.staterglobalmarkets.com
Stater Global Markets Contacts
Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.
Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.
Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.
Tamara Phelan – EMEA Head of Sales
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