Expect more from business
communications. Expect Everything.

Integrated omni-channel communications, fully compliant, in the cloud.

Customers today want to communicate instantly on any medium. They expect real-time contact, whether that’s by phone, video call, text message or live chat. If you can’t offer this, you’re probably losing business. And then there are compliance requirements such as GDPR & MiFID II to consider. Offer these communications without compliant recording and you risk major fines and reputation damage.

Solgari customers in 33 countries are winning this digital race by running all communication channels, integrated and automatically compliant, on our cloud software platform.

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Omni-Channel Communications

Real-time communications integrated across all channels – voice, WebRTC video, SMS, Instant Messaging and Chat (including 3rd party chat apps).

Fully, Automatically Compliant

GDPR, PCI DSS & MiFID II compliant recording & archiving, military grade encryption. Easy to store, search, retrieve, and analyse.

Complete Integration

One integrated cloud solution, instant CRM connectivity, unlimited reporting and analysis.

Functionality

Full end to end communications and compliance, integrated in the cloud.

  • Cloud Business
    Communications

    Utilise all digital channels including voice, WebRTC video, chat and SMS.

  • Cloud Contact
    Centre

    All digital channels and: IVR, queuing, skills based routing, barge-in and more.

  • Compliant Recording, Encryption & Archiving

    GDPR, PCI DSS and MiFID II compliance across all communications.

  • WebRTC Meeting
    & Connect

    Instant online video meetings, embed video conferencing, desktop and document sharing capabilities.

  • Two-Way
    SMS & MMS

    A two-way messaging service ensures delivery and receipt through Communicator or CRM software.

  • Interactive Voice
    Response

    PCI DSS compliant payments, marketing surveys, multiple languages and more.

  • Reporting &
    Statistics

    Enjoy unlimited reporting for a customer specific, live view of business performance.

  • Speech
    Analytics

    Word and phrase searching within recordings, far faster & accurate, 26 languages.

  • CRM & IT System
    Integration

    Integrates with any CRM with using Solgari Link. MS Dynamics 365, Salesforce, Zendesk & more.

  • Voice
    Verification

    100% accuracy for inbound customer call identification.

  • Global Carrier
    & Local Numbers

    Not just a software provider, Solgari carries the voice traffic, provides numbers anywhere.

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See It In Action

Start your 2-week trial now and get immediate access to integrated omni-channel communications, compliant recording & archiving, and more.

Clients

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The demand for omni-channel communications that can integrate successfully with Microsoft Dynamics 365 has become very clear as well as the need to think carefully about regulations such as MiFID II & GDPR. We partner with Solgari to meet these customer requirements. This latest innovation with the launch of Communicator and the ability to record all communications including SMS and chat fills a key need in the market.

- Kenneth Christensen, CEO, OnDemand4U