Solgari named a Key Innovator by MarketsandMarkets in US$35 billion Global Contact Centre Software market
New research report expects market to double by 2023 driven by demand for omni-channel, new cloud communication platforms & shifting consumer preferences.
LONDON – 8th August 2018 –In a new, far reaching report titled ‘Contact Center Software Market Global Forecast to 2023’, leading analyst MarketsandMarkets names Solgari as one of three key innovators in a market that is expected to grow to over US$35 billion in global revenues by 2023.
Solgari provides a compliant, integrated omni-channel cloud communications solution, driving instant digital transformation, automatic compliance & certain cost savings. Solgari has customers in 34 countries to date using all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – in the cloud, while addressing local and international compliance requirements through a per user per month SaaS model.
Key Findings in MarketsandMarkets report include:
- Growth: Contact center software market expected to increase from US$17.65 billion in 2018 to US$35.32 billion by 2023 at a CAGR of 14.9%.
- Regions: North America leads the market, followed by Europe with APAC expected to experience the highest growth rate.
- Cloud: Is expected to grow fastest due to low cost and higher adoption among small enterprises.
- SMEs: Contact center software, particularly cloud based, is gaining traction with SMEs who focus on enhancing customer experience.
- Financial Services & Retail: These are the two key growth verticals with Financial Services contributing the most revenue and Retail growing quickest.
The report can be accessed here ‘Contact Center Software Market Global Forecast to 2023’ with a key summary available here.
John Colgan, CEO at Solgari commented in the MarketsandMarkets report, “The demand for digital transformation has unleashed an earthquake of change within the global cloud contact center market. Companies are now looking at integrating all their customer communications to offer a tremendous customer experience while achieving automatic compliance and a single data view across all customer interactions.”
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Mr. Shelly Singh
630 Dundee Road
Northbrook, IL 60062
USA : 1-888-600-6441
Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.
Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.
Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.
Tamara Phelan – EMEA Head of Sales
US +1 855 304 0022 x 313
Canada: +1 647 477 0415 x 313
UK +44 808 238 9594 x 313
Ireland +353 1 246 1130 x 313
France: +33 170 770 335 x 313
Germany: +49 69 222 222 514 x313
Paul Mulvenna – Asia Pacific Head of Sales
Hong Kong +852 3008 5699 ext 316
Singapore +65 3159 0425 ext 316
Australia +61 1800 728 103 ext 316
Emily Hallinan – PR
+44 (0)20 7403 6900