Solgari named a Key Innovator by MarketsandMarkets in US$35 billion Global Contact Centre Software market

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Solgari News


New research report expects market to double by 2023 driven by demand for omni-channel, new cloud communication platforms & shifting consumer preferences.

 LONDON – 8th August 2018 –In a new, far reaching report titled ‘Contact Center Software Market Global Forecast to 2023’, leading analyst  MarketsandMarkets names  Solgari as one of three key innovators in a market that is expected to grow to over US$35 billion in global revenues by 2023.

Solgari provides a compliant, integrated omni-channel cloud communications solution, driving instant digital transformation, automatic compliance & certain cost savings. Solgari has customers in 34 countries to date using all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – in the cloud, while addressing local and international compliance requirements through a per user per month SaaS model.

Key Findings in MarketsandMarkets report include:

  • Growth: Contact center software market expected to increase from US$17.65 billion in 2018 to US$35.32 billion by 2023 at a CAGR of 14.9%.
  • Regions: North America leads the market, followed by Europe with APAC expected to experience the highest growth rate.
  • Cloud: Is expected to grow fastest due to low cost and higher adoption among small enterprises.
  • SMEs: Contact center software, particularly cloud based, is gaining traction with SMEs who focus on enhancing customer experience.
  • Financial Services & Retail: These are the two key growth verticals with Financial Services contributing the most revenue and Retail growing quickest.

The report can be accessed here ‘Contact Center Software Market Global Forecast to 2023’ with a key summary available here.

John Colgan, CEO at Solgari commented in the MarketsandMarkets report, “The demand for digital transformation has unleashed an earthquake of change within the global cloud contact center market. Companies are now looking at integrating all their customer communications to offer a tremendous customer experience while achieving automatic compliance and a single data view across all customer interactions.”

Solgari’s services are currently available for a 2 weeks free trial at Trial Solgari or please contact our  for more information or a demo.

About MarketsandMarkets™

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their pain points around revenues decisions.

Our 850 full time analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the “Growth Engagement Model – GEM”. The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write “Attack, avoid and defend” strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 Micro Quadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, “Knowledgestore” connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.

MarketsandMarkets Contacts
Mr. Shelly Singh
MarketsandMarkets™ INC.
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Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 34 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

US +1 855 304 0022 x 313

Canada: +1 647 477 0415 x 313

UK +44 808 238 9594 x 313

Ireland +353 1 246 1130 x 313

France: +33 170 770 335 x 313

Germany: +49 69 222 222 514 x313

Paul Mulvenna – Asia Pacific Head of Sales

Hong Kong +852 3008 5699 ext 316

Singapore +65 3159 0425 ext 316

Australia +61 1800 728 103 ext 316

Emily Hallinan – PR

+44 (0)20 7403 6900




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