SA Technologies, global Microsoft Gold Partner and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

Written By:

Rob Hennelly

Category:News

SA Technologies, global Microsoft Gold Partner and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

All-Channel Cloud Solution integrated with Microsoft Dynamics 365 powering digital transformation & automatic compliance across financial services, ecommerce & retail.

SANTA CLARA/LONDON – 25th March 2019 –Solgari, the provider of All-Channel Cloud Communications Services, and SA Technologies, the global Microsoft Gold Partner for Dynamics 365, today announced their partnership to bring Solgari’s Dynamics 365 Omni-Channel Solution to SA Technologies Banking, Financial Services & Insurance (‘BFSI’) & Retail customers.

Solgari provides financial services, retail & eCommerce customers in 40 countries All-Channel Communications – including voice, WebRTC video, chat & SMS – in the cloud, while automatically addressing compliance requirements through a per user per month SaaS model. The solution is available as the Dynamics 365 Omni-Channel solution through Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

As a global Microsoft ISV, Solgari partners with the leading Microsoft partners who are developing transformational customer cloud solutions. SA Technologies has a proven record of building highly scalable, world-class consulting processes that deliver tremendous customer results across BFSI and retail, including cutting edge cloud solutions built on Dynamics 365 – SA Technologies Microsoft Dynamics 365 Solutions .

Opportunity for Dynamics 365 Financial Services & Retail Customers:  

  • Wow customers by offering a seamless experience across all the digital communication channels.
  • Provide your sales & support Dynamics 365 users a single view of all customer interactions across whatever channels are required.
  • Automatic compliance around various regulations such as PCI DSS.
  • Analyse and assess company performance.
  • All available per user per month.
  • Consolidate IT in the cloud, driving at least 50% cost savings.

Solgari – Dynamics 365 All-Channel Solution Features:

  • Immediate access to integrated Voice, Video, Chat & SMS communication channels within Dynamics 365 once the user logs in.
  • Queuing, agent groups, skills-based routing.
  • Record & archive all customer communications for compliance, regulation, training and data purposes.
  • Search & retrieve any customer interaction, reporting and speech analytics.
  • Local PSTN and Toll-Free Numbers.
  • Global Tier 1 Carrier.

Raj Talukdar, Director – MS Projects of SA Technologies, remarked the delivery of Solgari’s compliant, all-channel cloud service inside Dynamics 365 using Channel Integration Framework provides an all-in solution that is heavily in demand across some of our key verticals such as financial services & retail. Solgari is an ISV that is solving the key needs of customer communications and this is a great partnership opportunity for both of our companies.”

Tamara Phelan, Global Alliances Head at Solgari  added, “Partnering with SA Technologies brings our Dynamics 365  All-Channel Solution right to the heart of the verticals that have many issues in delivering digital transformation across their customer communications. Raj and the team have a first hand view of the customer need & the track record that will allow us to jointly deliver brilliant customer solutions.””

The solution is available for a 2 week trial on Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution Microsoft AppSource or please contact raj@satechglobal.com for more information.

 

About SA Technologies  

SA Technologies Inc. is one of the few full-service providers which caters to almost all the industries.  SA Technologies’ strong organizational skills, in-depth business process knowledge and technical expertise in implementation services including iOT project experience make them one of the unique partners who can achieve the business objectives for clients with maximum operational efficiency.  SA Tech’s strength is in D365 Customer Engagement including PSA and FSA, Unified Operations (AX) and Business Central. SA Technologies (SAT) is one of the leading IT Consulting Companies based out of Santa Clara, CA and serving the clients for more than 16 years in North America, APAC, Middle East and India.  We have a proven record of building highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries across the globe. With more than 700 employees at over 6 locations worldwide, we generated $ 25 million of sales revenues in 2018.

We will continue to focus our efforts on steadily improving our technologies and services while actively developing new markets in order to continue expanding our business going forward.

Company Information:

  • The company was founded in 2002, and has sister companies SA Technologies Inc, SAT Healthcare IT, Satincorp, SATdigital
  • SAT is Microsoft Gold and an Oracle Gold Certified Partner
  • Certified National Women Owned and Controlled Company
  • ISO Certified Company

For more information, please visit SA Technologies.

SA Technologies Contacts

Shaji Nanu – Microsoft Practice Director

shaji.nanu@satincorp.com

US: +1 408-724-9776


About Solgari

Solgari provides Compliant, All-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.

Solgari’s integrated cloud software service provides all the business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

 

Solgari Contacts

Tamara Phelan – Head of Partnerships & Alliances

tamara.phelan@solgari.com

US +1 855 304 0022 x 313

Canada: +1 647 477 0415 x 313

UK +44 808 238 9594 x 313

Ireland +353 1 246 1130 x 313

France: +33 170 770 335 x 313

Germany: +49 69 222 222 514 x313

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

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