Microsoft Dynamics 365 Community announces Solgari, the Dynamics 365 Omni-Channel Solution, as 2019 Global ISV Sponsor

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Solgari News

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Solgari Omni-Channel Cloud Communications available within Dynamics 365 through AppSource

LONDON – 9th January 2019 –The Microsoft Dynamics 365 Community responsible for delivering 365 Saturday to address the global  challenges of CRM and ERP have today announced Solgari, the global provider of compliant, omni-channel cloud communications services, as a global ISV sponsor for all 365 Saturday events in 2019.   

This global sponsorship confirms Solgari as a community event partner, enabling the 365 Saturday community to deliver global community events throughout the year and support the development of emerging markets. Solgari will be represented at all 365 events starting with the 365 Saturday event in London on January 19th.

365 Saturday & the Dynamics 365 Bootcamp is a Free Non-Profit Community Global Event organized by the Microsoft community, held in major cities around the globe. The event provides a whole day of both technical and strategic sessions led by experts in the field addressing ways to overcome challenges to successfully deliver CRM & ERP projects and improve productivity. 

Solgari provides financial services, FinTech, retail & eCommerce customers in 40 countries all the digital omni-channel communications – including voice, WebRTC video, chat, IM & SMS – in the cloud, while automatically addressing compliance requirements through a per user per month SaaS model.

As a Microsoft ISV, Solgari,  partners with leading regional Microsoft partners who are developing transformational customer solutions including Hitachi Solutions, Cloud2020  & OnDemand4U   in Europe,  IBIZ CS in Asia Pacific, Oakton in Australia, Fireminds and Encore in North America.

The solution integrated with Dynamics 365 is available through a managed package and Microsoft AppSource using the Channel Integration Framework for Dynamics 365.

Key Solutions Features:

  • Immediate access to integrated Voice, Video, Chat & SMS communication channels within Dynamics 365 once the user logs in.
  • Queuing, agent groups, skills-based routing.
  • Record & archive all customer communications for compliance, regulation, training and data purposes.
  • Search & retrieve any customer interaction, reporting and speech analytics.
  • Local PSTN and Toll-Free Numbers.
  • Global Tier 1 Carrier.

Customer Outcomes:

  • Wow customers by offering all the digital communication channels.
  • Seamless experience for Dynamics 365 users across whatever channel is required.
  • Automatic compliance around regulations such as GDPR & PCI DSS.
  • Analyse and assess company performance.
  • All available per user per month.

Raz Dynamics, Microsoft MVP & Dynamics Community Moderator, President of 365 Saturday, commented “Solgari play an important role addressing the industry gap in unified omni-channel communications. We are excited by Sogari’s Channel Integration Framework for any Dynamics 365 users which has multiple customer applications for our community members.”

John Colgan, CEO at Solgari  added, “it’s an honour for us to become a global ISV sponsor for Microsoft Dynamics 365 Community and 365 Saturday. We look forward to joining the global events, bringing our experiences and ideas while learning from the community members on what is happening in their markets.”

Kyle Hill, Microsoft MVP at Hitachi Solutions, commented “Solgari is an important ISV partner for Hitachi Solutions, bringing an omni-channel experience that has significant demand as companies adopt digital transformation strategies. As a co-sponsor of Microsoft Dynamics 365 Community and 365 Saturday we welcome having Solgari join us and all the other members at the global events in 2019.

About Microsoft Dynamics 365 Community

365 Saturday plays an important role in contributions to manifestos, open source solutions and defining best practices for customer relationship management, ERP and digital transformation. It’s also an excellent place to challenge the status quo with disruptive new ways to deliver digital transformation. 365 Saturday has built a reputation for delivering insightful and engaging sessions and helps organizations and consultants stay relevant with the Microsoft dynamics ecosystem. Since 365 Saturday is a free nonprofit community event, we also find ways to reach out to local charities and organizations as a great opportunity to help those who truly need it.

One of our primary goals is helping end users, consultants and partners gain maximum return on investment from Microsoft Dynamics 365 and the Power Platform by addressing challenges especially in the following areas;

  • Improving delivery of Sales & Marketing, Customer Service & Experience
  • Include the ERP community to address the challenges of Operations & Financials
  • Practical tips to improve Business Processes, Productivity & Digital Transformation
  • Delivering Solutions on the Microsoft Dynamics 365 Power Platform
  • Open Source collaborations for product gaps, administration, devops and code quality
  • Empowering the Citizen Developer to build practical solutions
  • Sharing Best Practices and improving awareness
  • Overcoming pain points and project delivery challenges

Dynamics 365 Community Contact

Raz Dynamics, Microsoft MVP & Dynamics Community Moderator

razwan@dynamics.community

@dyn365community

About Solgari

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.

Solgari’s integrated cloud software service provides all the digital business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Tamara Phelan – EMEA Head of Sales

tamara.phelan@solgari.com

US +1 855 304 0022 x 313

Canada: +1 647 477 0415 x 313

UK +44 203 180 5904

Ireland +353 1 246 1130 x 313

France: +33 170 770 335 x 313

Germany: +49 69 222 222 514 x313

Paul Mulvenna – Asia Pacific Head of Sales

paul.mulvenna@solgari.com

Australia +61 1800 728 103

Hong Kong +852 3008 5699

Singapore +65 3159 0425


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