GTI, leading Microsoft Systems Integrator in Hong Kong and China, and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

Written By:

Rob Hennelly

Category:News

GTI, leading Microsoft Systems Integrator in Hong Kong and China, and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership.

All communications within Dynamics 365 – Voice, Video, Chat, SMS – providing a brilliant a seamless user & customer experience and allowing secure credit card payments.

Hong Kong – 29th March 2019 – Solgari, the provider of All-Channel Cloud Communications Services, and Global Technology Integrator (‘GTI’), the leading Microsoft Dynamics 365 partner in Hong Kong and China, today announced their partnership to bring Solgari’s Dynamics 365 All-Channel Solution into specific local industries such as financial services and NGOs.

Solgari is the enterprise solution for organisations with demanding, multi-channel needs, who are looking to increase efficiency and effectiveness, meet all related compliance requirements, and to delight customers. Our solution is used in over 40 countries to-date, serving customers across financial services, FinTech, retail, eCommerce and many more, all on a per user per month SaaS model.

As a global Microsoft ISV, Solgari works with the leading Microsoft partners who are building transformative cloud solutions on Dynamics 365 for their customers. GTI provides leading edge solutions of modernized infrastructure, IT security, cloud computing, mobility, CRM, digital marketing and a broad portfolio of IT services that serve the needs of enterprises and public organizations in Hong Kong and in China. GTI has developed cloud solutions for both NGO and financial services customers based on Dynamics 365 and is seeking to add further value to these solutions around the adoption of best of breed solutions that complement Microsoft’s cloud applications.

Solgari’s Dynamics 365 All-Channel Solution is driven through Microsoft’s Channel Integration Framework, meaning seamless integration in the browser, rapid on boarding and setup for our customers through Single Sign On and no software to download. Solgari and GTI are working together to bring this solution specifically to financial services, retail and NGO operations who want to offer their customers and partners all the communication options and compliantly handle payments.

Opportunity for Dynamics 365 Financial Services, Retail & NGO Customers

  • Wow customers and partners by offering a seamless experience across all the digital communication channels such as voice, video, SMS & chat.
  • Provide your Dynamics 365 staff users a single view of all customer interactions across whatever channels are required.
  • Automatic compliance around various regulations such as PCI DSS to allow secure credit transactions for payments and donations.
  • Analyse and assess company performance.
  • All available per user per month.
  • Consolidate IT in the cloud, driving cost savings versus using multiple disjointed vendors.

The solution is available as the Dynamics 365 All-Channel solution through Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

Matthew Kan, Services Delivery Director at GTI, said this is a great time to on-board Solgari’s Microsoft Dynamics 365 All-Channel Solution for our financial services and NGO customers who are already embracing Microsoft’s cloud applications. We have customer demand in both Hong Kong and China from companies who want to provide multiple customer communications channels and to take credit card payments over these channels.”

Paul Mulvenna, Head of Asia Pacific at Solgari added, “Microsoft introduced us to GTI as their key Dynamics 365 partner in the region which is wide open to the adoption of our Dynamics 365 All-Channel Solution in key customer verticals where GTI are experts. We are really excited about this partnership with Matthew and his team.”

 

About GTI

Innovation is the key to success of many businesses in the digital age. Established since 1989, Global Technology Integrator Limited (GTI) focuses to help public and private organizations select, architect and implement advanced IT solutions to empower their business.

We provide leading edge solutions of modernized infrastructure, IT security, cloud computing, mobility, CRM, digital marketing and a broad portfolio of IT services that serve the needs of enterprises and public organizations in Hong Kong and in China. We are committed to deliver top quality services by conforming to important ISO/IEC quality standards backed by our established best practices and effective service management systems and processes.

Headquartered in Hong Kong, the company has its offices in major cities in China including Beijing, Shanghai, Nanjing, Guangzhou & other cities.

For more information, please visit http://www.gti.com.hk/

GTI Contacts

Matthew Kan – Services Delivery Director

Matthew.kan@gti.com.hk

HK: +852 2881 4800

 

About Solgari

Solgari provides Compliant, All-Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.

Solgari’s cloud software service provides all the business communication channels – voice, video, chat, IM & SMS – while also including compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this short product video  Dynamics 365 All-Channel Solution

Solgari Contacts

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

Aus      +61 1800 728 103

Sing:     +65 3159 0425

HK:       +852 3008 5699

Thai:     +66 2026 9324

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

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