How Cloud Communications is Making Businesses More Agile

Written By:

Solgari News

Category:Blog Thinking

When, where and how the working world operates is changing fast, with people increasingly performing work and connecting with colleagues and customers outside typical workspace and office hours. Organisations are becoming more international and multinational, and offering both a greater global and local service can be achieved with one person and an internet connection.

Traditionally the idea of “agility” may have made for a good organizational goal or performance metric—today it’s an integral trait of successful companies.

agility n. 1. Ability to move quickly and easily, 2. Ability to think and make decisions quickly

Larger organisations are reassessing their needs and capabilities when it comes to being agile, mobile and innovative. They’re discovering that communication is key in this new, quick-paced world. Luckily the solution that offers the mobility, reliability and performance needed is also easy to implement, saves money and scales effortlessly: cloud communications.

Embedded Collaboration

Cloud communications software like Solgari offer seamless access to collaboration tools like voice and video conferencing, one-click meeting scheduling, instant messaging, desktop and document sharing and more, all within the same system.

Effortless Scalability

Whether you’re adding a new employee or a whole new regional team, your cloud communications solution can accommodate new users rapidly and seamlessly. All they need is a compatible device and an internet connection, no matter where in the world they are.

Flexible Growth

Cloud communications solutions include features and functionalities that can be turned on or off as needed, with no need for additional hardware or installation. If business development suddenly requires call archiving, this functionality can be added in an instant.

Integrated Applications

Cloud communications solutions includes all the usual communications tools, such as call forwarding and transfers, voice conferencing, messaging, auto attendant and call redirection, and offers advanced applications like click-to-call, interactive voice response, call archiving, skill-based routing, CRM integration and much more—all on a single, simple system.

Instant Connection

Make and receive calls and conduct on-the-fly meetings from any connected device, anywhere in the world. Plus, the Solgari cloud communications platform includes a click-to-call WebRTC functionality that lets customers click a link on any webpage to instantly initiate a call over the browser at no cost with your sales, service or customer care teams.

Reduced Costs

Consolidated cloud-based communications help minimise costs by virtually eliminating the need for traditional hardware like desktop phones and exchange boxes, and by offering dramatically reduced call rates.

Improved Performance

Cloud communications solutions help employees to perform better and achieve more, by offering reliable call quality, anywhere access and integrated features that keep employees connected to and informed of customers and each other.

Better Security

The Solgari cloud communications platform can automatically delete a customer’s credit card number from the call, log and handle payments, or use voice verification to confirm a customer’s identity, or record a call to preserve important information. Heightened, military grade, security is built into the system, ready to improve both service and compliance.

Precisely how the format and capabilities of cloud communications solutions will improve the agility of your organisation is for you to determine; however, it’s clear that the potential benefits are worth careful consideration by any organisation, regardless of location or operation. Talk to the team at Solgari to learn how our cloud communications platform can improve the agility of your organisation.


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