Barhead, Microsoft Dynamics 365 Inner-Circle Partner, and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership in Australia.

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Solgari News

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Barhead, Microsoft Dynamics 365 Inner-Circle Partner, and Solgari, the Dynamics 365 All-Channel Communications Solution, announce strategic partnership in Australia.

All communications within Dynamics 365 – Voice, Video, Chat, SMS – providing a brilliant customer experience & automatic compliance across financial services, ecommerce & retail.

SYDNEY – 14th March 2019 –On the occasion of the Irish Trade Mission led by Enterprise Ireland and Minister for Business, Enterprise & Innovation, Heather Humphreys, TD, Solgari, the provider of All-Channel Cloud Communications Services, and Barhead, Microsoft Dynamics 365 Inner Circle Partner, today announced their partnership to bring Solgari’s Dynamics 365 All-Channel Solution into the Australian market.

Solgari is the enterprise solution for organisations with demanding, multi-channel needs, who are looking to increase efficiency and effectiveness, meet all related compliance requirements, and to delight customers. Our solution is used in over 40 countries to-date, serving customers across financial services, FinTech, retail, eCommerce and many more, all on a per user per month SaaS model.

As a global Microsoft ISV, Solgari partners with the leading Microsoft partners who are developing transformational customer cloud solutions. Barhead is a boutique consulting firm specialising in cloud business solutions centered around Microsoft Dynamics 365, specifically Client Relationship Management (CRM), Enterprise Resource Planning (ERP), Data and Analytics and the Microsoft Power Platform.

Solgari Dynamics 365 All-Channel Solution is driven through Microsoft’s Channel Integration Framework, meaning seamless integration in the browser, rapid on boarding and setup for our customers through Single Sign On and no software to download. Solgari  removes the need to use multiple old school & modern point solutions that cannot deliver all the channels or provide a single secure and compliant data view of the customer.

Opportunities for Dynamics 365 Financial Services, eCommerce & Retail Customers

  • Wow customers by offering a seamless experience across all the digital communication channels.
  • Provide your sales & support Dynamics 365 users with a single view of all customer interactions across any required channels.
  • Automatic compliance around various regulations such as PCI DSS & GDPR.
  • Analyse and assess company performance.
  • All available per user per month.
  • Consolidate IT in the cloud, driving cost savings versus using multiple disjointed vendors.

The solution is available as the Dynamics 365 All-Channel solution through Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

Ken Struthers, General Manager & Co-Founder Barhead, remarked the delivery of Solgari’s Microsoft Dynamics 365 All-Channel Solution using Channel Integration Framework addresses a heavy communication demand across some of our key verticals such as financial services, brokers and BPO. Solgari is an ISV that is solving the key needs of customer communications and this is a great partnership opportunity for both of our companies.”

Paul Mulvenna, Head of Asia Pacific at Solgari  added, “Partnering with Barhead brings our Dynamics 365 All-Channel Solution right to the heart of Microsoft customers in Australia who need to offer multiple communication channel options. Ken and the team have a first-hand view of the customer need, and the track record that will allow us to jointly deliver brilliant customer solutions.”

Minister for Business, Enterprise & Innovation, Heather Humphreys, TD commented, “I am delighted to be here with Enterprise Ireland at the announcement of this exciting partnership between Solgari and Barhead. As leading Microsoft partners, both companies are combining to bring a cutting edge cloud communications solution to the Australian market. Solgari is one of the outstanding cloud services companies to come out of Ireland and here’s further proof of their global reach.”

 

About Barhead

The Microsoft Cloud and our services encompass the new cloud Dynamics applications, Power BI for reporting and analytics, Azure services for identity, machine learning, cognitive services, etc., Office 365 for employee collaboration, and its wide ranging ecosystem partners. This platform coupled with our consulting offers flexibility, technology innovation and commercial models unmatched by other vendors.

The founders were the pioneers of cloud enterprise CRM which started in 2013. They built the first enterprise level Salesforce.com consulting firm OKERE (now a Fujitsu company), then founded Cloud Sherpas (now an Accenture company) that became one of the top Salesforce.com, ServiceNow and Google Apps consulting firms. Now, after two years of Research & Development, they believe Microsoft is the right choice for their clients.

For more information, please visit Barhead.

 

Barhead Contact

Ken Struthers – General Manager & Co-Founder

ken.struthers@barhead.com

info@barhead.com

+61 1300 396 365

 

About Solgari

Solgari provides Compliant, All Channel Cloud Communication Services to FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers in 40 countries to date.

Solgari’s cloud software service provides all the business communication channels – voice, video, chat, IM & SMS – while also including GDPR, PCI DSS & MiFID II compliant recording & archiving of all communications.

Customers can access all business communications & related compliance requirements regardless of location on a per user per month SaaS model while removing or avoiding the cost & complexity of legacy technology solutions.

For more information, please visit the company website and learn more about Solgari’s solutions at Solgari or simply review this 2 minutes video The Digital Race

Solgari Contacts

Paul Mulvenna – Head of Asia Pacific

paul.mulvenna@solgari.com

AU        +61 1800 728 103

SG:      +65 3159 0425

HK:       +852 3008 5699

TH:       +66 2026 9324

 

Emily Hallinan

Emily.Hallinan@WeAreSpider.com

+44 (0)20 7403 6900

 

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