Every business communications function you’ll ever need, fully integrated on one cloud telephony system.
Use what you need today; from Cloud Telephony to the world’s most advanced Contact Centre functionality. Access from all devices, everywhere. Enjoy smarter, more secure, lower cost business communications.
Cloud Telephony & Conferencing Service
Our Cloud Telephony system provides a range of unified communications applications. Access a range of entry-level to advanced PBX type services including advanced call forwarding and transfers, auto attendant, call recording, call re-direction, click to call, customer greetings, follow me, hunt groups, virtual personal assistant and more. Presence and messaging capability available to all internal users. Includes enterprise standard call conferencing capability which include scheduled and ad hoc conferencing that can be set up immediately from any device connected to Solgari's cloud telephony platform. All augmented with the intelligence of the Solgari Cloud Telephony system.
Web Collaboration Service
Access all WebRTC collaboration services including, Web Meeting and Solgari Connect, either integrated with our core Cloud Telephony solution or on a standalone basis through the browser. No hardware or software required, simply click the button to make calls or start meeting over your browser. The Solgari cloud telephony system offers a range of cloud collaboration functionality including including voice & video conferencing, instant messaging, presence, desktop & document sharing. These services deliver crystal clear voice and video quality, can be recorded for training and compliance needs, and are available through any device with an internet connection. Use for both internal and external purposes and launch within seconds through Solgari powered soft phones and mobile apps. Schedule meetings in advance or on the fly; fast, efficient, smart.
Cloud Contact Centre Service
Inbound and outbound cloud contact centre solutions for all type of contact centres providing an unprecedented level of flexibility, intelligence and cost saving. Features include Automatic Call Distribution, Interactive Voice Response, Skill-based Routing, Proficiency Weighting, Inbound/Outbound Contact Blending, Multi-Channel Capability (voice, chat, email, fax, social), Call Logging, Ringback, CRM Integration, Real Time Monitoring and Analytics. Visit the Cloud Contact Centre page to find out more.
Integration with IT systems (CRM, ERP, email, social)
The Solgari cloud based, agile API enables integration with every IT system that has a published API. We’ve integrated our Cloud Contact Centre & Compliance services with many mainstream and industry vertical CRM vendors such as Microsoft Dynamics CRM, Salesforce.com, Sage CRM and Bullhorn. Solgari cloud telephony solutions seamlessly integrate with your existing I.T. systems to provide you with end-to-end intelligence and control.
Fully integrated with Microsoft Dynamics CRM
In response to demand from both Microsoft Dynamics online and on-premise users, the Solgari Cloud Contact Centre & Cloud Telephony solutions can be fully integrated with Microsoft Dynamics CRM. This integration is being used by sales and support teams globally to streamline operations. Solgari is the only Cloud Telephony vendor that integrates with Microsoft Dynamics CRM and combines the entire telephony, contact centre and carrier capability in the cloud.
Predictive Dialling Service
Automates your agents dialling process, detects connected calls, busy signals or answering machines, and determines agent availability based on talk time, skills and many other parameters. Our Predictive Dialler is geographically independent, enabling services to be shared across various locations.
Interactive Voice Response (IVR) Service
Advanced, feature rich, Cloud IVR solution. For marketing surveys, payments, opinion polls, customer care and more. We provide both DTMF and powerful voice recognition IVR services.
Cloud Call Archiving Service
Unlimited retention periods. PCI/DSS compliant handling of credit card details received by phone. Solgari's cloud call archiving solutions offer h ighly sophisticated, fast search capability for audit purposes: date, time, customer, agent and transaction.
Integrated global Telco & SIP Trunking provider
Solgari is also the telco & SIP Trunking provider and as a Comreg licenced telco, we provide a global, tier one carrier grade VoIP service. Our Cloud Telephony platform sits in Verizon data centres and we use the Verizon backbone and global PoP network to carry our voice traffic globally. Our customers deploy Soft Phones and Mobile Apps across laptops, tablets and smart phones to have instant access to Solgari’s Cloud Telephony services and make and receive calls anywhere. Because our business is based on software, we pass on platinum international wholesale call costs to our customers. And of course extension to extension calls are 'on net' and free regardless where the users are. Enjoy crystal clear voice quality and massive savings with our cloud telephony solutions. We also have customers who simply break out of their existing telephony systems to our platform to access our global SIP Trunking capability.
SMS & MMS Service
Reach existing customers through our integrated messaging service. Include as part of outbound marketing campaigns for both internal and external use. Flash Messaging of important data to smart phones for both internal and external use, protecting privacy through message deletion once read.