Say Hello to Next-Gen Call, Video, Chat & SMS Recording & Archiving.
Address GDPR, PCI DSS, MiFID II, FCA, Central Bank & HIPAA Compliance in the Cloud
All Digital Communications, Automatically Compliant, Military Grade Encryption
Solgari is the global provider of Cloud Telephony, Web Meeting, Cloud Contact Centre, IVR, Voice Verification and Compliant Recording & Archiving services through an integrated cloud software platform.
All the digital communication channels - voice, video, chat & SMS - delivered through our solution can be recorded and archived forever allowing our customers achieve automatic compliance in the cloud. All recordings are held in a PCI DSS compliant archive and can be searched and retrieved instantly. There is unlimited reporting capability including the ability to search for specific words & phrases within the audio recordings. All the communications data, both at rest and in transit, is encrypted to 1024 bit military grade standard.
Customers can search & retrieve all communications within seconds and avoid investment in expensive, less functional, on-premise archiving systems. This solution allows our customers to address all their compliance needs through an integrated solution in the cloud and move away from addressing each communication channel in isolation.
Having all communications stored in an integrated cloud software solution opens up a significant Big Data opportunity. Customers are able to deeply analyse their communication data, even to the extent of spotting trends, issues or opportunities in real time.
Meet GDPR, MiFID II, FCA, SEC, Central Bank, HIPAA requirements
PCI DSS compliant archiving
Available as part of our Cloud Business Communications
Unlimited archiving & duration
Search & retrieve instantly, unlimited reporting
Cost effective. Only pay per user, per month
1024 Military Grade Encryption
We required a communications solution that could be deployed for both our Boston and Dublin offices while allowing us to address our SEC compliance requirements. We thought we would have to use at least three different vendors to achieve this goal until we saw that Solgari could do all this through their cloud telephony solution and deploy it within days. We couldn’t find any other telecommunications vendor with this global capability.
Rich Corbett, Principal, Palm Street Capital
MiFID II regulations are causing buy side financial services companies to consider allocating huge capital to meeting compliance requirements with sub-optimal hardware solutions. Solgari’s Cloud Communications Recording & Archiving service offers a more flexible service, at a fraction of the price with far richer features.
- Unlimited reporting capability
- Sophisticated Search Capability – date, time, customer, agent, transaction
- PCI DSS Compliant Credit Card Handling
- Available down to the user – turn it on or off as required
- Word & Phrase Spotting within recorded audio and video calls
- Call Encryption
- Capture & record 3rd party chat such as WhatsApp & Facebook Messenger
All our compliance requirements are met automatically in the cloud and we have an unprecedented level of performance reporting. Our decision to go with the Solgari cloud telephony solution has delivered and continues to deliver for IFG.
Gary Owens, CEO, IFG Group PLC
Tell us about your needs
Speak to one of our team to learn how Solgari’s Cloud Contact Centre solution can work for your business.