Solgari provides a number of different Cloud Communication service modules that are applied to meet the requirements of businesses in different industries and of varying sizes. Starting with the basic premise of being used by businesses looking to increase staff productivity and reduce legacy on-premise telephony costs, some examples of customer requirements are detailed below:
Reduce Telephony Infrastructure Costs, Improve Resilience
- Drive costs out of existing legacy telecom and contact centre infrastructure across all offices and geographies by replacing multiple on premise solutions with one cloud based solution.
- Move the cost base from CAPEX to OPEX based subscription model and reduce system maintenance and management costs
- Enhance business continuity and disaster recovery position
Increase Company and Contact Centre Productivity & Revenue
- Increase sales productivity and revenues by enabling multi channel customer communications, integrate voice with CRM, email, IM, Social Media, accelerate sales and support ability to reach and react
- Add new cloud service modules such as predictive dialling, IVR, call logging, conferencing etc as and when required by your business
Provide Seamless Unified Communications
- Enable all employees on a single communications platform regardless of office, geography or device
- Integrate voice platform with existing IT applications such as CRM, Microsoft Lync, property management, practice management etc