Compliant, Omni-Channel Cloud Contact Centre & Global Carrier Solution
End to end business communications, pick and choose what you require
Avoid investing in legacy technology & constraints
Solgari is the global provider of Cloud Telephony, Web Meeting, Cloud Contact Centre, IVR, Voice Verification and Compliant Recording & Archiving services through an integrated cloud software platform.
Our Cloud Contact Centre service provides all the communications channels - telephony, video, chat, SMS - while integrating through Solgari Link with any CRM with an open API and addressing all GDPR, PCI DSS, MiFID II & HIPAA compliance requirements. Solgari is also a carrier, providing our customers with global coverage and offering local numbers anywhere. This is a true end to end cloud solution based wholly on a per user per month SaaS model with no capital costs.
Solgari’s Cloud Contact Centre service allows our customers access whatever communications they need through a SaaS solution, offers the full digital experience to their own customers, meets or future proofs all compliance needs while taking out or avoiding the cost of using multiple vendors with savings typically over 50%.
Freedom. Only use what you need, when you need it
Intelligent integration with core IT & CRM systems
Military grade security. Address all compliance needs
Massive cost-savings compared to legacy and on-premise systems
Reduced complexity by avoiding multiple systems and carriers
Intelligent data and insights into customer behaviour
Available to all support & sales locations, globally
We had 19 different phone systems serving 600 people in 19 offices. Now we have one cloud contact centre solution and a whole lot more. Communications and our Bullhorn CRM platform now work as one. Solgari is a hugely comprehensive cloud contact centre offering, it’s been fantastic for us.
Don Ryan, Group IT Director, Morgan McKinley
Selected Features & Integration Capability
Solgari Cloud Contact Centre integrates with any IT system with an open API using our intelligent Solgari Link technology. This approach will provide you with end-to-end intelligence, enhanced control and exceptional levels of functionality within your business.
- Inbound, Outbound or Blended Contact Centre
- Integration with Salesforce.com, SAP, MS Dynamics 365, Bullhorn, Skype for Business etc
- Solgari Link, identify your customer using number, voice, account or ticket number etc
- Full Digital Capability – Voice, WebRTC Video, Chat, SMS
- Automatic Call Distribution
- First Call Resolution
- Skills Based Routing
- Erlang Management
- Multilingual Capability
- Add IVR & Predictive Dialing solutions as required
- Solgari is also your carrier, global service & all local numbers
If you know you requirements today and require a immediate move to this powerful cloud solution, we could have you live next week. That’s another massive advantage of our cloud business communication software solution – it’s easy to configure and launch.
In any given month we communicate with more than 20,000 people. Now, thanks to the Solgari cloud contact centre, we do that more intelligently and more efficiently than before, and, amazingly, at a fraction of the cost. Solgari are a key partner for us. We continue to benefit from the intelligence and power of their cloud contact centre solution. We’re now also examining innovations we simply couldn’t have considered before.
Brian Minto, Contact Centre Manager, L-EV8 Marketing
Tell us about your needs
Speak to one of our team to learn how Solgari’s Cloud Contact Centre solution can work for your business.