Move your Contact Centre to the Cloud.
Full integration, bespoke flexibility, cost effective.
Leave legacy technology constraints behind
Solgari is the only global provider of Cloud Telephony, Web Meeting, Cloud Contact Centre, IVR, Voice Verification and Compliant Call & Video Archiving services through a single, integrated cloud software platform. Because we use cloud technology, there’s no need for expensive on-site engineers, or complex system set-ups. Our service sits on top of your current infrastructure to deliver exceptional call quality. All our Cloud Contact Centre features and functionalities are modular and there when you need them.
Solgari’s Cloud Contact Centre solutions can run inbound, outbound or blended contact centres, all the time meeting compliance and regulation requirements and providing an unprecedented level of flexibility, intelligence and cost saving.
Freedom. Only use what you need, when you need it
Intelligent integration with core IT & CRM systems
Increased security. Increased compliance
Massive cost-savings compared to legacy and on-premise systems
Reduced complexity by avoiding multiple systems and carriers
Better data and insights into customer behaviour
Cloud Contact Centre available to all support & sales locations, globally
We had 19 different phone systems serving 600 people in 19 offices. Now we have one cloud contact centre solution and a whole lot more. Communications and our Bullhorn CRM platform now work as one. Solgari is a hugely comprehensive cloud contact centre offering, it’s been fantastic for us.
Don Ryan, Group IT Director, Morgan McKinley
Integration & Selected Features
Solgari's Cloud Contact Centre service module integrates with most mainstream and industry vertical CRM vendors; Microsoft Dynamics CRM, Salesforce and Bullhorn for example, as well as a wide array of data analytics providers. Integration to provide you with end-to-end intelligence, enhanced control and exceptional levels of functionality.
- Inbound, Outbound or Blended Contact Centre capabilities
- Integration with Salesforce.com, SAP, MS Dynamics CRM, Bullhorn, Skype for Business
- CRM, ERP & Bespoke Integration
- Solgari Link, identifying customer using multiple methods such as account or ticket number
- Automatic Call Distribution
- First Call Resolution
- Skills Based Routing
- Erlang Management
- Multilingual Capability
- Multi-channel Capability
- Add IVR, Call & Video Archiving, Predictive Dialling & SMS/MMS Modules as required
- Integrate with Solgari Carrier Services for global numbers and wholesale call rates
All these features can be yours within days. Typical set up time is 3 weeks or less depending on your requirements.
In any given month we communicate with more than 20,000 people. Now, thanks to the Solgari cloud contact centre, we do that more intelligently and more efficiently than before, and, amazingly, at a fraction of the cost. Solgari are a key partner for us. We continue to benefit from the intelligence and power of their cloud contact centre solution. We’re now also examining innovations we simply couldn’t have considered before.
Brian Minto, Contact Centre Manager, L-EV8 Marketing
Tell us about your needs
Speak to one of our team to learn how Solgari’s Cloud Contact Centre solution can work for your business.